Business Development Coordinator

1 day ago

Baltimore, Maryland, United States MileOne Autogroup Full time $31,200 - $65,000
Job Description

Heritage is expanding our Business Development department and we are looking for customer-focused, motivated professionals to join our growing team in Catonsville

In our fast paced environment, as a Business Development Coordinator (BDC Representative), you will be the first point of contact for our potential customers—managing online and phone inquiries, nurturing leads, booking showroom appointments, and supporting our sales team. You'll play a vital role in creating exceptional customer experiences and driving both new and pre-owned vehicle sales.

What You'll Do:

  • Respond to all inbound sales calls and internet leads promptly and professionally.
  • Schedule appointments with potential customers for the sales team.
  • Follow up with leads and "no-show" appointments to maximize conversions.
  • Maintain accurate records of customer interactions and follow-up activities in the CRM.
  • Support online customers and answer inquiries across multiple channels (phone, email, text).
  • Stay informed about inventory, product updates, promotions, and vehicle features.
  • Ensure consistent communication and follow-up to encourage repeat and referral business.
  • Collaborate with the sales and service departments to ensure a seamless customer experience.
  • Meet or exceed individual and team goals for appointments, calls, and follow-ups.

Qualifications:

  • 2+ years of call center or customer service experience (automotive industry a plus).
  • Exceptional communication and interpersonal skills.
  • Ability to multi-task and stay organized in a fast-paced environment.
  • Ability to effectively communicate using phone, email, and text.
  • Intermediate computer skills; able to quickly learn and navigate web-based systems.
  • Strong active listening and problem-solving skills; listen to customers in detail, communicate those details effectively, and tailor responses effectively
  • High level of reliability, motivation, and work ethic.
  • A positive attitude, team spirit, and willingness to take initiative.
  • Proven ability to hit call and follow-up volume targets.
  • Coachable, detail-oriented, and results-driven.

Our MileOne Employee Advantage:
MileOne believes that taking care of our employees is the most important step in creating a positive workplace and a successful company. MileOne offers a number of exclusive benefits and programs that are designed to help our employees and their families succeed both at home and in the workplace.
MileOne Employee Advantage includes health and financial benefits, and training and mentoring. We also offer an Employee Purchase Program, the MileOne Support Fund: by Employees, for Employees, the NextMile Scholarship Program, an Employee Assistance Program and more.

MileOne Autogroup is an equal opportunity employer and we maintain a drug free work environment.

By applying for this job, you agree to receive email communication, as well as telephone and/or SMS text communications using an autodialer or otherwise, at the number you have provided. Message and data rates may apply; text STOP to opt out after receiving text communications.

SPT123

Corp - Accounting Staff

Salary Range

$31, $65,000.00

   

Heritage Toyota CatonsvillePost Internally and Externally

Zip Code

21228

  • Business Coordinator

    4 days ago

    Baltimore, Maryland, United States Mercy Medical Center Full time $45,000 - $60,000 per year

    SummaryJoin our Team at Mercy Medical Center - Now Hiring a Business CoordinatorMercy Medical Center is honored to be recognized by Newsweek as one of America's Most Trustworthy Companies for three consecutive years and as one of America's Greatest Workplaces for Women in 2025. Additionally, we are proud to be a multi-time recipient of Forbes' America's Best...

  • Development Coordinator

    4 days ago

    Baltimore, Maryland, United States Arts for Learning Full time $54,500 per year

    DEVELOPMENT COORDINATORAbout Arts for Learning MarylandArts for Learning Maryland (formerly Young Audiences of Maryland) is devoted to enriching the lives and education of Maryland's youth through educational and culturally diverse arts programs. Through Arts for Learning, professional teaching artists from all disciplines partner with educators, schools,...

  • Senior Business Development Support Assistant

    3 days ago

    Baltimore, Maryland, United States Gilbane Full time $67,000 - $90,000 per year

    OverviewAre you ready to take the next step in your career with a company that values growth, collaboration, and impact? Gilbane is seeking a Senior Business Development Support Assistant to join our dynamic team in the Mid-Atlantic Division. This full-time role, based in Baltimore, Maryland, offers a highly rewarding opportunity to contribute to strategic...

  • Business Development Manager

    4 days ago

    Baltimore, Maryland, United States FILAMATIC Full time

    Business Development – Small & Intermediate MachinesPackaging Machines / Industrial MachineryFilamatic seeks a seasonedBusiness Development Managerto expand its Small and Intermediate Machines Lines of Business. This BDM role works with customers, external sales agents, and internal groups, e.g. engineering to configure, quote, and close customers on the...

  • Business Development Manager- Specialty Coatings

    2 days ago

    Baltimore, Maryland, United States PSE Group Full time $90,000 - $120,000 per year

    DescriptionBUSINESS DEVELOPMENT MANAGER- SPECIALTY COATINGSWhy Work for Painters Supply & Equipment?401(k) program with company matchGenerous benefits package for full time employees:Medical, Dental and VisionCompany paid life and disability insurance3 weeks Paid Time OffCompetitive compensation programA great work environment with career advancement...

  • Senior Business Development Manager

    2 days ago

    Baltimore, Maryland, United States Triumvirate Environmental Full time $125,000 - $200,000

    Senior Business Development ManagerAre you a results-driven consultative sales professional with a passion for building long-term client relationships and driving business growth?  If so, Triumvirate Environmental, one of the largest environmental services firms in North America, is seeking a Senior Business Development Manager to join our team in...

  • Business Development Manager, Data Centers

    1 day ago

    Baltimore, Maryland, United States Aggreko Full time $100,000 - $140,000 per year

    We're a global leader in providing energy solutions that help businesses grow and communities thrive. We work as a team and we're proud of the difference we make to customers, to local communities, and towards a sustainable future for the world. Why Aggreko? Here are some of the perks and rewards.Work from home or in a local service centerCompetitive...

  • Business Analyst

    2 days ago

    Baltimore, Maryland, United States CareFirst BlueCross BlueShield Full time $59,472 - $118,118 per year

    Resp & QualificationsPURPOSE:The Business Analyst will have the responsibility to ensure that the business's need for changes to processes, policies and/or information systems are identified, understood, defined, documented and acted upon by eliciting, analyzing, documenting, validating, specifying and verifying the needs of business or user. The incumbent...

  • Vice President of Finance

    2 days ago

    Baltimore, Maryland, United States Baltimore Development Corp Full time $125,000 - $150,000 per year

    City of Baltimore Development Corporation (BDC)Position Title: Vice President of FinanceReporting to: Executive Vice President & Chief Financial Officer**IN-PERSON POSITION. NO REMOTE APPLICANTS PLEASE**OPEN UNTIL FILLEDThe Baltimore Development Corporation (BDC) is the economic development agency for the City of Baltimore. Our mission is to grow the city's...

  • Senior Business Analyst

    3 days ago

    Baltimore, Maryland, United States Brown Advisory Full time $100,000 - $135,000 per year

    Company OverviewEvery firm has a culture – the values, beliefs, methodology, attitudes and standards that reflect an organization's DNA. But the truly inspiring firms – the game-changers, the industry leaders and the disruptors – have cultures that propel them to innovate and stand out. At Brown Advisory, we aim to be one of those inspired firms. Over...