Field Technical Manager

The Field Technical Manager will report to the Distribution Regional Manager. This position is designed to manage the Claims Process with a focus on the technical aspects of the installation of Schluter Systems products and their applications to provide technical support and training to the Sales Team and their customers within his/her prospective region(s). 

Job Focus and Responsibilities 

Manage & oversee the onsite claims reporting and resolution process. Most on site product claim investigations will be handled alone by the Field Technical Manager for his/her assigned region(s). There may also be situations, with time constraints, in which the Territory Manager or Field Representative will need to intervene and perform the onsite inspection(s). Regardless of who performs the onsite inspection(s), it will be the Field Technical Manager's responsibility to make sure complete and correct information, including all pictures and videos, are submitted to Schluter Systems' Technical Services Department. 

· Manage field product claims, job site inspections, site visits, escalated DITRA-HEAT claims, forensic inspections, and documentation. 

· Manage suspected or reported failures, required communication, and documentation of claims processing.. 

· Manage negotiations and expectations with all parties in a claim resolution to optimize Schluter Systems' position and relationship. 

· Provide basic technical support and training to Schluter Territory Managers and Field Representatives in the field 

o onsite conduct of a Schluter employee 

o performing site inspections 

o processes for filing job site inspections 

o forensic reviewing of site inspections 

o post-inspection handling of customer in job site inspection process

· Answer and document basic technical questions in the field to Sales; provide answers based on Schluter technical documents (e.g., installation handbooks, technical data sheets, technical bulletins, etc.) and applicable TINA database entries. Answers must be derived from Schluter or industry standard guidelines. 

· Seek out and maintain relationships with local market building inspectors to provide training and education. 

· Manage & oversee the region's technical equipment. 

· Make decisions and recommendations based on Schluter installation handbook details guided by field experience and Allowable Actions documents.

· Facilitate large commercial and residential projects, onsite inspections, and pre-construction demonstrations (to make sure all installation/industry handbook requirements are met).

· Manage Letters of Understanding (LoU) and Project Recommendations and Warranties (PRW) submissions for registration of Commercial Lifetime Warranties in accordance with Schluter installation handbook details guided by field experience 

o Subject to approval of Technical Services Department, when applicable 

o Subject to approval of Legal Department, when applicable 

Requirements

• Extensive tile installation and industry experience, particularly with Schluter Systems products
• Ability to work highly independently
• Ability to travel frequently
• Strong verbal and written communication skills
• Strong computer skills and ability to learn new programs

COMPANY BENEFITS 

· Competitive Compensation

· Generous Paid Time Off

· 10 Paid Holidays

· Medical, Dental & Vision Insurance

· Biannual Bonus Program

· 401k with Company Match

· Company Paid Life Insurance

· Annual Reviews and Merit Based Raises

· Room for Advancement and Career Growth

COMPANY DESCRIPTION

Schluter Systems is a family-owned and internationally renowned company that has been rapidly growing over the last 10 years. The Schluter brand is backed by a team of people working together to create a line of innovative products that provide solutions to the tile industry. We're looking to build our team with individuals who like to think BIG and want to be part of what makes our products extraordinary. We are a company that treats its employees, suppliers, and customers as long-term partners. Where success is built on a win-win philosophy and everyone should benefit.
"Profit is not the goal of the business. Profit is the consequence of a job well done" Werner Schluter, Founder
Are you interested in a truly unique and special company? Hear from our employees on what it means to be part of the Schluter family: . Then if you're ready to see life in Orange, talk to us about this career opportunity at Schluter Systems.

This pay range reflects the base hourly rate or annual salary for positions in this job grade, with the final offer depending on factors like experience, education, location, and other relevant considerations. Additionally, this role qualifies for extra benefits beyond the base pay range mentioned. 

At Schluter Systems, we are dedicated to creating an inclusive environment that celebrates diverse perspectives and ensures all individuals are valued and supported, without discrimination based on race, religion, color, national origin, age, sex, gender, disability, genetic information, or any other characteristic protected by law. Our commitment to equal opportunity extends to all aspects of employment, including recruitment, hiring, promotion, training, compensation, benefits, and transfers. All employment decisions at Schluter Systems L.P. are based solely on merit, qualifications, and business needs.

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