Sr Director Solution Consulting, AI Foundry

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Sr. Director Solution Consulting, AI Foundry – AMS

We are seeking an exceptional second-line leader to join our Americas solution consulting organization to lead the AI Foundry teams. AI Foundry are forward-deployed solution consultants, expert 'builders', passionate about the rapidly evolving technology landscape and how it can help solve customer business challenges. This role will oversee the AI Foundry's mission to bring cutting-edge Agentic AI use cases to life through rapid proof of concepts and strategic customer engagements. As a second-line leader, you will set the strategic direction for the AI Foundry while serving as the primary interface with cross-functional partners.

Who you are

You excel at building and scaling high-performing technical organizations, have a proven track record of developing leaders and know how to foster a culture of innovation, collaboration, and continuous learning. You thrive in fast-paced environments and want to help shape an AI-native Solution Consulting organization.

What you'll do

Your mission is to lead, develop, and scale a multi-team organization of Solution Consulting leaders and their teams of Senior Advisory Solutions Consultants and Architects. You will drive the strategic vision for how our teams partner with field organizations and work directly with customers to build intelligent, scalable AI solutions that solve their most mission-critical challenges.

• Define and execute the overall strategy and direction for AI Foundry by ensuring the teams stays ahead of technology and market trends and evolve sales motion based on lessons learned.
• Ensure consistent delivery of exceptional customer experience in partnership with product, engineering, customer excellence group, and global SC team.
• Establish best practices and scale for future AI Foundry engagements in relations to the entire portfolio of company-led AI initiatives
• Work with Major Area leaders and other stakeholders to increase engagement opportunities across Americas.
• Lead organizational transformation initiatives to evolve from traditional solution consulting to an AI-native operating model
• Build and mentor a team of first-line managers, developing their leadership capabilities and ensuring consistent excellence across all teams.
• Drive talent strategy including succession planning, organizational design, and capability development across the broader team
• Establish organizational KPIs, operational excellence frameworks, and scalable processes that drive efficiency and impact

Qualifications

Core competencies

• Curiosity – Passion for AI and emerging technologies, self-driven learning with a track of staying ahead of trends.
• Inspire – ability to influence, engage and motivate others, manage geographically dispersed teams. Create a culture of innovation, collaboration, and continuous learning.
• Collaboration & Communication – Proven ability to work across functions, clarity in explaining ideas with different levels of stakeholders.
• Change Agility – Thrives in ambiguity and fast iteration. Ability to rapidly learn new skills and behaviors. Result driven.

Leadership Experience & Technical Expertise

• 12+ years in technical consulting, solution engineering, or customer-facing technical leadership role
• 3+ years of experience as a second-line leader or equivalent, managing multiple teams and/or managers.
• Proven track record of building and scaling technical organizations of 20+ individuals
• Deep understanding of AI, ML, integration and emerging technologies with ability to engage credibly with technical teams
• Experience driving organizational strategy and transformation in a technology company
• Strong background in enterprise software sales cycle and technical evaluation process
• Demonstrated success in cross-functional leadership and influencing without direct authority
• Track record of developing and implementing scalable processes and operational excellence

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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