Process Consultant

Company Overview:

Req ID: 344452

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Process Consultant to join our team in Charlotte, North Carolina (US-NC), United States (US).

Job Description:

Technology Process Consultant

Job Description:

As a Technology Process Consultant, you will play a role in analyzing, designing, and documenting technology project processes. Specifically, this role will be to analyze and document processes related to the planning and execution of Windows based server upgrades with the goal of moving to a repeatable business-as-usual process.

Your expertise will help drive consistency in execution, clarify roles and responsibilities, and ensure there is a baseline for further process improvement.

Key Responsibilities:

Analyze existing processes to understand approaches for performing project and operational work

Hold workshops or working sessions, as needed, to gather information on existing processes that may or may not be documented

Document processes into process maps, procedures and/or run books to enhance operational efficiency and effectiveness

Document runbooks to include steps from identification, through planning, upgrades to decommissioning

Identify process variants given technology starting point and platform designs

Document and map required deliverables to steps

Document ownership, roles and responsibilities

Review/revise metrics and reporting used to monitor the progress across processes

Recommend and propose improvements to documented processes

Develop materials to socialize and hold sessions to train stakeholders on the processes

Work with project managers to pilot processes and documentation to ensure accuracy and make updates as required

Qualifications:

Bachelor s degree in Information Technology, Finance, Engineering, or a related field

Minimum of 5 years of experience in process design or process improvement, preferably within the financial services industry

Strong written and verbal communication skills with ability to create operational documentation

Strong MS Office skills to create consulting quality deliverables

Proven consulting experience, with the ability to gather information in an ambiguous environment

Strong analytical skills and experience with process mapping tools (e.g., Visio, Lucidchart)

Familiarity with process improvement methodologies such as Lean, Six Sigma, or similar

Excellent communication and interpersonal skills, with the ability to present complex information clearly

About NTT DATA:

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at

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