Roofing Appointment Scheduler
2 days ago
Key Responsibilities:
- Handle inbound and outbound calls, emails, and online inquiries to schedule roofing inspections, repairs, and consultations.
- Communicate clearly with potential customers to understand their roofing needs and schedule appropriate appointments with estimators or project managers.
- Follow up with leads, provide information on services offered, and confirm appointment details.
- Maintain and update the company's scheduling system and CRM database with accurate client information and appointment notes.
- Coordinate schedules between roofing crews, sales representatives, and management to optimize productivity and minimize downtime.
- Send appointment confirmations, reminders, and follow-up communications to clients.
- Manage rescheduling requests and handle last-minute cancellations in a professional manner.
- Track daily, weekly, and monthly appointment metrics and report scheduling performance.
- Support the marketing or sales teams by converting inbound leads into booked consultations.
- Provide excellent customer service by addressing questions, concerns, or basic roofing-related inquiries.
Qualifications:
- High school diploma or equivalent (Associate's degree or higher preferred).
- Proven experience in appointment scheduling, administrative support, or customer service (experience in roofing, construction, or home services is a plus).
- Excellent verbal and written communication skills.
- Strong attention to detail and organizational abilities.
- Ability to multitask and manage multiple schedules efficiently.
- Comfortable working remotely with minimal supervision.
- Proficient with scheduling software, CRM systems , and standard office tools .
- Dependable, punctual, and professional in communication and demeanor.
Preferred Skills:
- Experience in roofing, construction, or home improvement industries.
- Knowledge of basic roofing terms and processes.
- Sales or lead conversion experience.
Job Type: Full-time
Pay: $ $45.00 per hour
Benefits:
- 401(k)
- Health insurance
Work Location: Remote
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