Case Manager

Position Purpose:

The Case Manager is responsible for providing housing supportive services to participants in the Permanent Supportive Housing Program. This position requires the case manager primarily to meet with clients in the client's homes but also requires visits to occur in schools and in the DC community. The ideal candidate would possess knowledge of evidence-based practices related to client engagement, trauma-informed case management, and service provision for both adults and children. In addition, candidates should be experienced in working with the following populations: low income, substance abusers, mentally ill, homeless, and the elderly.

Essential Duties and Responsibilities:

• Uses evidence-based engagement strategies including assertive engagement, motivational interviewing, and other techniques that seek to develop meaningful helping relationships with clients.

• Develops written biopsychosocial assessments to identify strengths and needs of families.

• Develops a service plan in collaboration with the family that identifies goals and tasks related to increasing self-sufficiency and well-being for both the parent and the child as well as the family as a whole; helps clients realize milestones and long-term goals.

• Enroll and maintain enrollment for PSH participants in the District of Columbia's Medicaid Program, including monitoring Medicaid entitlement benefits recertification dates.

• Monitors and tracks case manager engagement with participants.

• Assist Case Management Team with developing and approving biopsychosocial assessments in Housing the Homeless Database (HTH/OCTO), within 30 days of client's lease up.

• Reviews F-SPDAT assessments and historical data in Homeless Management Information System (HMIS) of all household members.

• Provides appropriate referral and monitoring to internal and external treatment providers which include employment, parenting, substance abuse treatment, mental health and childcare service providers, etc.

• Keen eye review of case note documentation for accuracy, detail, and proper formatting (DAP Note Format).

• Integrates knowledge and understanding of underlying mental health issues and the impact on individual behaviors and the family system and assists case managers with developing requisite interventions.

• Ensure that Quarterly Re-certifications are completed, and designated software and files are up to date with this information.

• Meets individually with Case Managers to plan and review cases, discuss engagement strategies and evaluates the effectiveness of the Case Manager and services.

• Coordinates and approves the development of an individually tailored service plans that delineates specific goals, objectives, and timelines within 37 days of client's lease up. Ensures service plans are updated quarterly with the participant's progress towards achieving the goals.

• Ensures timely case note and data entry updates in HTH/OCTO and HMIS within 2-business day per DHS contract.

• Provides crisis and early intervention with families who may be struggling with pro-social behavior, adaptation, and acute mental health needs.

• Assists participants in developing skills and strategies for dealing with issues that have contributed to their chronic homelessness and/or dependence.

• Maintains appropriate statistical client related data.

• Prepares monthly progress reports for the Director regarding case management and Medicaid outcome.

• Facilitates monthly Case Review Meetings with staff and/or interns.

• Participates in case management, staff and agency meetings, and all DHS mandated trainings.

• Refers families to specialty community-based mental health services as needed based on tailored assessments and client willingness, including but not limited to family counseling, substance abuse services, psychiatric treatment, etc.

• Partners with community stakeholders to enhance service delivery and advocacy for participants in the Permanent Supportive Housing Program.

• Collaborates with the entire case management team to ensure team goals and objectives are met, including but not limited to completing home visits, troubleshooting intervention strategies for difficult to engage clients, and facilitate the case file audit process.

• Coordinate, develop, and implement a comprehensive discharge plan with clients to support self-sufficiency and independence.

• Engage in Case Conference with District assigned staff to discuss cases that may need

• to include, but not limited, to more intensive case management or transfers.

• Conducts employee performance evaluations in a timely fashion and in accordance with agency standards. Makes recommendations for personnel action, and completes appropriate supervisory actions as assigned by supervisor, including sanctions and rewards.

• Reviews timecards, mileage, and parking reimbursement for accuracy. Approves timecards in ADP. Submit signed mileage and parking reimbursement forms.

• Perform all other related assigned duties.

Non- Essential Duties and Responsibilities:

• Presents program to various constituencies and potential supporters.

• Participates in advocacy and community education activities.

Minimum Position Requirements:

• Must have at minimum a bachelor's degree in Social Work, Mental Health Counseling or related field from an accredited College or University.

• Must have a minimum of two years of professional experience providing counseling and/or case management services to individuals/families experiencing homelessness or other related populations.

• Must possess professional knowledge of the theories, principles, techniques, and practices of social service delivery systems.

• Must exhibit strong teamwork orientation and exceptional interpersonal skills.

• Demonstrates an orientation towards case advocacy and an attitude compatible with the goals and mission of NCCF.

Physical Demands/Work Environment:

While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to sit and use their hands and fingers, to handle and feel. The employee is occasionally required to stand, walk, reach with arms, stoop, kneel, or crouch. Vision abilities include close vision with a computer monitor. The noise level is usually quiet to moderate. Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of the job.

Salary: $58,000 - $66,000