QA Manager

NinjaHoldings was founded in 2017 by a team seeking to revolutionize the way everyday Americans interact with financial services. Through our CreditNinja and NinjaCard brands, we empower people overlooked by traditional financial institutions to take control of their finances via a full suite of digital banking and lending products, providing incentives and rewards along the way as we guide them on a path to financial improvement. Through our NinjaEdge brand, we help companies better understand their customers by offering a package of bespoke underwriting, fraud detection, and analytics services. With offices in Chicago, Miami, and around the world through the power of remote work, we are a lean and innovative team always seeking like-minded talent to join us in our fight to disrupt consumer finance.

Job Summary

The QA Manager at CreditNinja will lead the Quality Assurance team in ensuring our software meets the highest standards of quality, performance, and reliability. This role requires strong leadership, deep technical understanding of QA processes, and a passion for building reliable systems through effective testing strategies. You will be responsible for driving a quality-first culture, developing scalable and automated QA processes, and fostering cross-functional collaboration.

We're seeking someone who brings a developer's mindset to quality assurance, an individual who has spent time writing production code and who understands how to design systems that are testable, maintainable, and robust. You recognize that quality starts early in the development lifecycle and champion engineering practices that drive defect prevention rather than detection.

What You'll Do

• Lead, mentor, and scale the QA team, instilling best practices in manual and automated testing
• Architect and evolve QA strategy across functional, regression, integration, performance, and security testing
• Drive test automation initiatives using modern frameworks and languages—leveraging your background in software development
• Collaborate with Engineering, Product, and DevOps to build quality into each phase of the SDLC
• Build and maintain a test infrastructure integrated with CI/CD pipelines for fast, reliable feedback loops
• Define and track quality metrics, assess risk, and clearly communicate test outcomes and quality status to stakeholders
• Promote shift-left testing, test-driven development (TDD), and behavior-driven development (BDD) practices
• Actively contribute to improving code quality and design through participation in reviews and architectural discussions

Ideal Candidate Will Have:

• 4+ years of professional experience as a Developer, QA, or DevOps Engineer, with a deep technical foundation
• 2+ years of experience leading or managing QA teams, including experience with hiring and team growth
• Strong programming skills and experience contributing code to production systems in one or more modern languages (e.g., Python, JavaScript, Java, C#, etc.)
• Hands-on experience with test automation tools (e.g., Selenium, Cypress, Playwright, Postman) and CI/CD systems
• Thorough understanding of software testing methodologies, quality metrics, and test planning techniques
• Excellent analytical, debugging, and problem-solving skills
• Strong written and verbal communication skills, including the ability to explain complex quality concepts to business and engineering teams
• Proven ability to advocate for quality while balancing business priorities and release schedules

Additional Pluses:

• Experience leading QA efforts at growth-stage technology companies
• Background in fintech, banking, or lending is a significant advantage
• Familiarity with regulatory and compliance requirements in software testing (e.g., SOC2, PCI, etc.)
• Experience with performance testing, load testing, or chaos engineering

Benefits:

• Competitive salary and benefits package
• Flexible, remote work
• Fun, fast-paced work environment
• Dynamic start-up culture
• Ability to make an immediate impact in a growth stage company
• Convenient downtown Chicago office located in the heart of the city
• Equal opportunity employer

Applicants must be legally authorized to work in the U.S. without the need for current or future visa sponsorship.

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