Business Development and Operations Manager

Job Title: Business Development and Operations Manager

Location: Charlotte

Company: Content Recovery Specialists (CRS)

Pay: $21-25 An Hour

Job Type: Full-Time Monday through Friday 7AM-3:30PM

Reports To: The General Manager

Job Summary:

As the Business Development and Operations Manager at Content Recovery Specialists (CRS), you will play a vital role in driving both the growth and efficiency of our business. This hybrid position combines elements of business development, marketing strategy, and operational oversight to ensure our continued success in the contents restoration industry. You'll be responsible for securing new clients, managing relationships within the restoration and insurance sectors, and overseeing key operational functions to enhance productivity, client satisfaction, and overall performance. The ideal candidate is organized, results-driven, and thrives in a fast-paced, team-oriented environment.

Key Responsibilities:

Business Development & Sales

• Identify and pursue potential clients within the local market, including restoration contractors, insurance adjusters, property managers, and related professionals.
• Present CRS services to prospective clients, highlighting our expertise in contents restoration and packouts.
• Build and maintain strong relationships with industry partners through consistent outreach, follow-ups, and high-level client service.
• Attend local networking events, trade shows, BNI and chamber meetings, and other relevant industry gatherings to build brand awareness and foster relationships.
• Utilize CRM tools to manage client communication, lead tracking, and follow-up processes.

Marketing & Brand Awareness

• Collaborate with leadership to develop and implement marketing initiatives that drive brand visibility and local engagement.
• Represent CRS at community and industry events, promoting our services and company values.
• Provide feedback and insights on local market conditions, competition, and emerging opportunities.
• Support the creation of sales materials, social content, and promotional campaigns to enhance outreach efforts.

Operations Management

• Assist in overseeing day-to-day operational functions to ensure projects run efficiently and meet company standards.
• Monitor on-site projects and field operations to ensure timely completion and quality control.
• Manage supply chain and inventory quality control, identifying and resolving any logistical or resource challenges.
• Develop and implement tools or processes to automate repetitive tasks and improve workflow efficiency.
• Support employee engagement and professional development initiatives to strengthen team performance.
• Assist in job tracking, estimates, and other technical processes.

Qualifications:

• Bachelor's degree in Business, Marketing, Operations Management, or related field (preferred but not required).
• 2–4 years of experience in sales, marketing, business development, or operations management—preferably within the restoration, construction, or insurance industries.
• Strong communication, negotiation, and presentation skills.
• Demonstrated ability to balance strategic growth initiatives with operational execution.
• Highly organized, self-motivated, and capable of working independently while collaborating effectively with team members.
• Valid driver's license, reliable transportation, and ability to travel locally as needed.
• Must be able to pass a background check and drug screening per partner carrier requirements.

Compensation & Benefits:

• Competitive base salary with performance-based incentives or commissions.
• Paid time off (PTO).
• Training and career development opportunities.
• Opportunity to work in a dynamic, growing company where your impact is visible and valued.

About Content Recovery Specialists (CRS):

At CRS, we specialize exclusively in contents restoration, packouts, inventory, cleaning, and storage, partnering with restoration companies to handle homeowners' belongings while they focus on the structure. We take pride in delivering exceptional service, efficiency, and care in every project—no job is too small or too large.

Job Type: Full-time

Base Pay: $ $25.00 per hour

Expected hours: 30 – 40 per week

Benefits:

• Cell phone reimbursement
• Health savings account
• Paid time off

Work Location: In person