Operations Manager

5 days ago

Boston, Massachusetts, United States DraftKings Inc. Full time $112,000 - $140,000 per year

At DraftKings, AI is becoming an integral part of both our present and future, powering how work gets done today, guiding smarter decisions, and sparking bold ideas. It's transforming how we enhance customer experiences, streamline operations, and unlock new possibilities. Our teams are energized by innovation and readily embrace emerging technology. We're not waiting for the future to arrive. We're shaping it, one bold step at a time. To those who see AI as a driver of progress, come build the future together.

The Crown Is Yours

As an Operations Manager, you will help run a new endeavor that represents the next evolution of our customer experience and market growth strategy. You'll ensure core operations are executed with precision, empowering customers to engage with confidence and speed. Your attention to detail will build trust with users and create a strong foundation for your long-term growth at DraftKings.

What you'll do as an Operations Manager

  • Support order processing and handle issue escalations by following established operational playbooks, ensuring consistency and efficiency across workflows.
  • Reconcile daily cash movement and generate end-of-day operational summaries that help maintain financial accuracy and transparency.
  • Monitor internal system dashboards to proactively identify anomalies or disruptions, and collaborate with Engineering or Compliance teams to resolve issues swiftly.
  • Maintain and continuously improve operational playbooks by identifying gaps, proposing process enhancements, and surfacing opportunities for automation.
  • Partner with Customer Support to investigate and resolve account-related inquiries, delivering clear, professional solutions with a strong focus on user satisfaction.

What you'll bring

  • At least 7 years of experience in an operations, middle-office, or support function within finance, fintech, e-commerce, or a similarly fast-paced environment.
  • Flexibility to thrive in a rotating shift schedule, including early mornings, evenings, or weekends.
  • Exceptional attention to detail and a disciplined approach to following structured processes.
  • Strong communication skills and a collaborative mindset, with the ability to work cross-functionally under pressure.
  • A passion for operational excellence and a continuous drive to improve how things work.

Join Our Team

We're a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don't worry, we'll guide you through the process if this is relevant to your role.

The US base salary range for this full-time position is 112,000.00 USD - 140,000.00 USD, plus bonus, equity, and benefits as applicable. Our ranges are determined by role, level, and location. The compensation information displayed on each job posting reflects the range for new hire pay rates for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific pay range and how that was determined during the hiring process. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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