Account Executive

About Lucent Health

Lucent Health combines top-tier claims management with a compassionate, human-focused, data-driven care management solution. This approach helps self-insured employers provide care management that enables health plan participants to make smarter, cost-saving healthcare decisions. Continuous data analytics offer ongoing insights, ensuring participants receive the right care, at the right cost, at the right time. Join us as we build a company that aims to be a better health benefits partner for self-insured employers.

Company Culture

We believe that the success of Lucent Health relies on having employees who are honest, ethical and hardworking. These values are the foundation of Lucent Health.

Honest

• Transparent Communication: be open and clear in all interactions without withholding crucial information
• Integrity: ensure accuracy in reporting, work outputs and any tasks assigned
• Truthfulness: provide honest feedback and report any issues or challenges as they arise
• Trustworthiness: build and maintain trust by consistently demonstrating reliable behavior

Ethical

• Fair Decision Making: ensure all actions and decisions respect company policies and values
• Accountability: own up to mistakes and take responsibility for rectifying them
• Respect: treat colleagues, clients and partners with fairness and dignity
• Confidentiality: safeguard sensitive information and avoid conflicts of interest

Hardworking

• Consistency: meet or exceed deadlines, maintaining high productivity levels
• Proactiveness: take initiative to tackle challenges without waiting to be asked
• Willingness: voluntarily offer to assist in additional projects or tasks when needed
• Adaptability: work efficiently under pressure or in changing environments

Summary:

The Account Executive is the main point of contact with the client and works directly with the broker and clients to understand the customer culture and business objectives as it relates to their benefit plan design. They will provide consultative services to ensure the positive movement toward meeting their benefit plan objectives. The Account Executive identifies marketplace opportunities, prospects and engages new clients, develops proposals for renewals, manages the renewal and contract process that leads to a successful implementation of client groups, works to retain an assigned book of business and, look for opportunities for growth within assigned accounts.

Responsibilities: include the following. Other duties may be assigned.

• Fulfills ongoing service needs for Book of Business to be assigned.
• Coordinates expirations with Producer to obtain renewal and/or new business information.
• Markets new and renewal business; prepares analyses of alternative benefits proposals; prepares marketing materials and client presentations. Maintains underwriting and marketing information by carrier.
• Understands products and determines the opportunity for new product integration.
• Processes renewal or new business enrollment paperwork. Follows-up during process with client and carriers.
• Schedules and performs Quarterly in-person meetings with the Brokers and Clients throughout the year.
• Work with brokers and consultants to analyze benefit plan experience, data and industry trends.
• Serves as a facilitator with regards to calls and/or correspondence from clients and companies regarding insurance, claims, and/or administrative problems, with a goal of successful and efficient problem resolution.
• Participates in and/or leads annual Enrollment/Benefits meetings for client employees.
• Stays abreast of ongoing industry practices, trends and regulations through participation in departmental meetings and educational events as well as through continuous attention to industry briefs, updates and legislative news.
• Regular, predictable attendance is required.
• Ability to get along and work effectively with others.

Travel

This position may occasionally require up to 30% travel in support of Outside Sales Executive and client engagement. Travel may be in or outside the local area and could sometimes require overnight.

Qualifications

• At least five years of sales experience at the Account Manager, or Account Executive level.
• Bachelor's degree or equivalent experience.
• Five plus years of sales experience in a healthcare insurance organization.
• Valid Producer License

Preferred Education and Experience

• Advanced training in industry related sales techniques.
• Life Agent License.

Equal Employment Opportunity Policy Statement

Lucent Health is an Equal Opportunity Employer that does not discriminate based on actual or perceived race, color, creed, religion, alienage or national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity, gender expression, transgender status, sexual orientation, marital status, military service and veteran status.