Patient Account Representative

3 days ago


Cedar Rapids, Iowa, United States Physician's Clinic of Iowa, P.C. Full time

PLEASE NOTE APPLICATION MUST BE COMPLETED IN ITS ENTIRETY FOR FURTHER CONSIDERATION OF THIS POSITION - THIS INCLUDES THE EXPERIENCE AND EDUCATION SECTIONS

The Physicians' Clinic of Iowa Central Business Office is seeking a full-time Patient Account Representative.  

Responsibilities will include, but are not limited to:

  • Answering patient account billing questions and posting patient payments.
  • Maintaining assigned accounts within acceptable aging limits.
  • Review, verify, obtain and/or correct patient demographics, insurance information and eligibility for coverage.
  • Insurance claims follow up with government and commercial carriers to ensure timely claim correction and reprocessing.
  • Resolve issues delaying claim payment including requests for medical records, procedure coding errors and incorrect claim data.
  • Follow up on assigned accounts with insurance carriers to ensure proper and timely reimbursement.
  • Act as a liaison between the patient, physician's office and insurance carrier to resolve claim payment issues.
  • Identify consistent billing errors and report recurring problems to the PAR Supervisor.
  • Maintain positive customer relationships.
  • Work as part of a team focused on exceptional patient service.
  • A working knowledge of commercial and government medical insurance claim filing procedures is required.
  • Assist with payment posting as needed. 

Applicants should possess strong communication and customer service skills as well as a high level of comfort working with computers and various software.  Experience working with patient medical accounts is preferred and experience with medical software is a plus.   

We are an excellent employer offering competitive salary, benefits, no night or weekends, paid holidays, and a generous paid time off program.   

PCI is E.O.E.  Pre-employment drug screen and background check required. PCI is a tobacco free workplace.  



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