Information Technology Support Specialist

4 days ago


Boston, Massachusetts, United States hackajob Full time $100,000 - $120,000 per year

Senior IT Support Engineer – Simply Business

Boston, MA | Hybrid (2 days/week) | Full-time

$100,000 / year

We are currently partnering with
Simply Business
, here we make insurance simple and we can't do that without a world-class IT Support team. We're looking for a
Senior IT Support Engineer
to help keep our systems reliable, secure, and running smoothly for our teams around the globe.

You'll join a tight-knit IT crew led by
Stuart
, our BizOps Support Lead in the UK, who takes pride in building a collaborative, curious, and motivated team that loves solving problems and learning

together.

What You'll Do

  • Act as an escalation point between 2nd and 3rd line teams
  • Mentor and guide 1st & 2nd line engineers
  • Build self-service and automation tools to empower users
  • Partner with Security to uphold best practices & compliance
  • Own problem records and collaborate across teams for solutions
  • Manage small-scale service budgets and vendor relationships
  • Support companywide IT projects and meeting room AV setups

What You Bring

  • Strong hands-on experience with
    Google Workspace, Jamf MDM, Microsoft Intune, and network administration
  • Comfortable supporting
    Mac & Windows 10
    environments
  • Experience with
    Fresh Service / Jira
    and other ITSM tools
  • Detail-oriented and passionate about doing things the right way
  • Familiarity with
    Jumpcloud / OneLogin / Okta
    a plus
  • Bonus: scripting (Bash, Python, PowerShell) or automation experience

Why You'll Love It Here

  • A collaborative, supportive IT culture that values learning
  • Real impact in a growing global business
  • Hybrid flexibility (2 days onsite in Boston)
  • Regular team-building days and global collaboration

Ready to join a company that keeps things simple, but never boring?

Apply now and help us keep the engine humming.



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