Connections Director

Connections Director

Job Description

Employee Status: Full-Time

Employee Classification: Exempt

Employee Category: Ministry

Reports to: Connections & Growth Pastor

Date Revised: October 2025

Position Summary:

The Connections Director is responsible for helping people move from guests to fully engaged members of Westover Hills Church. This role oversees both the Connections Ministry and Volunteer Intake, ensuring that every person who walks through our doors experiences genuine hospitality, meaningful relationships, and clear next steps toward belonging and serving.

Outcome:

This leader works closely with the Connections & Growth Pastor to strengthen Westover's mission to Follow Jesus. Love People. through excellent weekend experiences, intentional follow-up, and a thriving volunteer culture.

Key Responsibilities:

Connections Ministry

• Oversee all weekend guest experience teams, including Greeters, Ushers, Safety (Transportation/Traffic), Welcome Team, and First-Time Guest Experience.
• Ensure each team is trained, scheduled, and equipped to create a welcoming and consistent environment across all services.
• Lead, plan, and execute the monthly Sunday Social — a first-time guest event that helps new people connect to community and next steps.
• Oversee the first-time guest follow-up and care system, ensuring timely and personal communication with guests.
• Oversee the engagement pathway progress of guests to become active participants — from first-time connection to consistent involvement in groups, serving, and community life.

Volunteer Intake

• Oversee the intake, onboarding, and placement of new volunteers across ministries, ensuring a clear and relational process from interest to involvement.
• Coordinate and help facilitate the Love People Class (bi-monthly) — the starting point for those ready to join a serve team.
• Partner with department leaders to maintain accurate tracking, training, and support for all volunteers.
• Cultivate a strong volunteer culture through appreciation events, care, and ongoing communication.
• Develop systems that make volunteer engagement clear, scalable, and sustainable.
• Identify, train, and empower volunteer leaders to multiply impact within their teams.

Key Competencies:

Galvanizer of People: Inspires and mobilizes others toward a shared mission with enthusiasm and clarity.

Highly Relational: Connects naturally with people and creates a sense of belonging.

Systems-Minded: Designs processes that are organized, repeatable, and effective.

Developer of People: Invests in and empowers leaders to grow in their roles and influence.

Organizational Skills: Manages multiple teams and priorities with excellence and attention to detail.

Qualifications:

• Demonstrated experience leading teams and developing volunteers in a church or organizational setting.
• Strong communication, leadership, and project management skills.
• Passionate about helping people take next steps in faith and connection.
• Alignment with the mission, vision, and values of Westover Hills Church.

General Requirements:

• Agreement with the doctrines and statement of faith of the Assemblies of God. See for detailed information.
• Serving on a church staff places a person in a ministry context. This necessitates personal integrity, moral godliness, spiritual attitude, a serving heart, and spiritual excellence. (Eph.4:25-32; 5:1-7, 15-18; Phil. 4:8-9; 2:14; Gal. 5:19-21)
• Extend the heart and spirit of the church, and ultimately the Lead Pastor.
• Respond with respect, loyalty, confidentiality, compassion, and care.
• As a representative of the church both during specified work hours and personal time, model and guard Westover Hills culture in word and deed, fully supporting the values and ministry initiatives above personal preferences.
• Foster high standards of excellence, efficiency, and professionalism.
• Anticipate challenges and navigate volunteers and/or staff through transitions and change.
• Be humble, teachable and both welcome and invite feedback.
• Be a team player and work well with others.
• Demonstrate the ability to be creative and do what is needed to accomplish the mission.
• Prefer a fast and flexible work environment.
• Demonstrate a history of financial generosity in the local church.

Westover Staff Core Values:

• Trust - Trust builds team. We give it and guard it.

• Communication - We communicate accurately and often. Feedback sharpens focus.

• Ownership - We own the mission. Bringing our best honors God and inspires people.
• Team First - Advancing the team is most important. We set others up for success.
• Servanthood - Servant leaders build influence. We are thoughtful, respectful, and teachable.
• Innovation - We are Spirit-led innovators. We prioritize spiritual values and practice flexibility.
• Fun - There's nothing better than serving God with people you love. Let's laugh freely and celebrate often.

Next Steps:

Complete and submit the job application posted online and include your resume.