GTM Enablement Manager

Who We Are

Sendoso is where you go to build something bigger than yourself. We're a venture-backed company with multiple revenue streams, more than 500 customers and 15,000 active users, and tens of millions of dollars of funding. Our company is on an unprecedented growth trajectory and we're looking for people who want to do great things.

Ranked #1 on software review sites like G2, Sendoso helps companies stand out by giving them meaningful, new ways to engage with their buyers and customers. Our award-winning Sending Platform connects online and offline experiences via cloud software, automation, and real-world logistics—a feat that few companies have achieved.

And we believe that relationships matter, so we're on a mission to create more human connections in a digital world. If you're ready to seize tremendous opportunity, take ownership, and do meaningful work that moves the needle, you're in the right place.

About the Role

At Sendoso, enablement means action. As the GTM Enablement Manager, you'll take ownership of building programs, driving adoption, and holding teams accountable for applying what they've learned.

You'll build structured programs that bring our content to life — from new hire onboarding to role-specific training programs to ongoing "always-on" enablement sessions for the greater GTM team. You'll make sure content is not only accessible, but consumed, practiced, and measured for real impact. Through certifications, coaching pods, and reporting, you'll ensure GTM teams aren't just trained, but truly enabled to perform.

This is a role for a builder of programs and processes rather than content: someone excited to roll up their sleeves and partner cross-functionally to craft enablement experiences that accelerate ramp, sharpen skills, and fuel connection across every customer and prospect-facing team.

Please note: This is not a people management position.

What You'll Do

Own the Enablement Roadmap: Design, deliver, and scale onboarding and enablement programs across GTM: Sales, CS, BDRs, AMs, and Marketing.

Run Company-Wide Onboarding: Ensure new hire onboarding is scheduled, completed, and leaves new hires confident in our story, product, and customers.

Formalize Role-Specific Onboarding: Build out training paths for each GTM function, accelerating ramp and setting clear expectations.

Drive Ongoing Enablement: Run "Always On" enablement sessions, micro-certifications, and practice opportunities that go beyond theory and reinforce application.

Enable Launch Readiness: Partner with Product Marketing and GTM leaders to design and deliver training for product launches and new features, ensuring teams are confident, certified, and ready to position new capabilities with customers.

Facilitate Certifications: Use tools such as Hyperbound to measure knowledge retention, highlight coaching needs, and validate readiness.

Partner with Leaders to Drive Accountability: Provide leaders with clear reports on program adoption, certification pass rates, and enablement effectiveness.

Champion Cross-Functional Alignment: Collaborate with GTM leaders, Product Marketing, and People Ops to align priorities and ensure consistent execution.

Optimize Tools & Content: Own our enablement platform, keeping content organized, accessible, and regularly refreshed.

Accelerate Platform Adoption: Partner with GTM leaders to train, track, and reinforce adoption of critical tools like Gong, Hyperbound, and Centralize, ensuring reps use them consistently and effectively.

What We're Looking For

At least 2 years of experience in Enablement, Revenue Ops, Program Management, or related roles.

A builder's mindset: excited to create programs from scratch, test, iterate, and scale.

A data-driven operator: comfortable defining KPIs, tracking adoption, running reports, and presenting insights.

Strong facilitation and communication skills: able to engage audiences and drive adoption of key programs.

A cross-functional collaborator who thrives on working with Sales, CS, Marketing, and Ops leaders.

Willingness to push GTM teams to complete training, certifications, and reinforcement activities — even when it requires persistence and a bit of "tough love." Experience working with sales or customer-facing reps to enforce enablement discipline is a strong plus.

Methodology Rollout Skills: Experience introducing and reinforcing sales methodologies within GTM teams, ensuring adoption and alignment across Sales and Customer Experience.

Familiarity with GTM tools (Salesforce, Highspot, Gong, Hyperbound, Planhat, etc) is a plus — but curiosity and adaptability are even more important.

What You'll Love:

Comprehensive Medical Plans plans - we've got you covered

Take-What-You-Need Time Off

LSA (Lifestyle Spending Account) with Compt

401K Plan

FSA Plan

Free General Medical & Mental Health care via Healthjoy

Volunteer Time Off

Birthday Time Off

Generous parental leave benefits for both birthing and non-birthing parents

Access to Employee Assistance Programs (EAPs)

End-to-end family planning discounts through KindBody

Discounted pet insurance through Pin Paws

Free and discounted legal benefits through Rocket Lawyer

Financial wellness benefits through Morgan Stanley

Remote work environment