Director, Managed Services

As a global marketing experience company, Quad's goal is to help our clients win every day. We use our data-driven integrated marketing and manufacturing platform to streamline solutions for our clients, reduce friction and enhance their marketing spend effectiveness. We've built a rich legacy by believing in our people, allowing them to act like owners and to take charge of their own success. Whether an operator, sales rep, a graphic artist or a clinician, we're all driven to perform at our best— for ourselves and our clients. At our core, we're a company that believes we can always create a better way.

General Purpose of Job

The Director, Managed Services (Marketing Solutions) will lead strategic client engagements that drive marketing effectiveness, operational efficiency, and revenue growth across Quad's Marketing Solutions portfolio. This role requires a seasoned professional who combines consultative acumen, marketing expertise, and cross-functional leadership to deliver high-impact solutions for enterprise clients.

Building on the Managed Services model, the Director will partner with internal and client teams to uncover opportunities, define solution strategies, and guide the implementation of scalable, integrated marketing operations.

This role is ideal for an individual with 10+ years of experience in agency, consulting, BPO, or PMO environments, adept at navigating complex organizations, leading discovery and solutioning efforts, and developing actionable strategic recommendations that drive measurable business outcomes.

Key Responsibilities Client Engagement & Solution Leadership

• Lead Blueprint and Managed Services engagements from project qualification through delivery, serving as a senior strategic partner to clients.
• Translate client business goals into actionable marketing and operational strategies that align with Quad's integrated MX solution set.
• Lead discovery sessions to assess current-state operations, identify opportunities, and co-develop future-state roadmaps that enhance marketing performance and efficiency.
• Craft compelling client proposals, deliverables, and presentations that clearly articulate solutions and outcomes.
• Build strong relationships with senior stakeholders across client organizations, driving alignment and trust at executive levels.

Cross-Functional Collaboration & Delivery

• Partner with internal teams — including Sales, Marketing, Analytics, Technology, and Creative — to design and implement integrated solutions that span strategy, process, and execution.
• Collaborate with project managers, business analysts, and operations teams to ensure deliverables meet scope, timeline, and quality expectations.
• Serve as a connector across Quad business units, ensuring Managed Services programs leverage the full breadth of Quad's marketing and production capabilities.
• Support the creation and refinement of repeatable frameworks, templates, and processes that improve delivery quality and scalability.

Operational Excellence & Continuous Improvement

• Champion operational best practices within Managed Services to drive consistency, efficiency, and measurable client impact.
• Participate in strategic initiatives that enhance the Managed Services operating model, improve workflow efficiency, and strengthen team capabilities.
• Provide mentorship and guidance to team members, fostering a culture of strategic thinking, collaboration, and accountability.
• Partner with Managed Services leadership to monitor performance metrics and apply insights to optimize processes and client outcomes.

Business Growth & Strategic Enablement

• Identify opportunities for account expansion, service optimization, and solution innovation within existing client relationships.
• Support business development by contributing to proposal development, scoping, and solution design for new opportunities.
• Collaborate with Sales and Marketing leadership to align Managed Services positioning and value proposition with market demand.
• Participate in executive-level communications and client business reviews to articulate progress, outcomes, and strategic recommendations.

Qualifications Education

• Bachelor's degree required (Marketing, Business, Communications, or related field); MBA or equivalent experience preferred.

Experience

• 10+ years of experience in agency, consulting, BPO, or marketing operations environments.
• Demonstrated success leading complex, multi-channel marketing or operational transformation initiatives.
• Proven ability to manage large-scale client engagements, influence senior stakeholders, and drive cross-functional delivery.
• Experience with marketing technology, data-driven strategy, and operational improvement preferred.
• Excellent communication and presentation skills, with the ability to simplify complex concepts and engage executive audiences.

Core Competencies

• Strategic thinking and business acumen
• Client relationship and stakeholder management
• Cross-functional leadership and collaboration
• Project and change management
• Solution design and storytelling
• Process improvement and operational efficiency
• Team mentorship and leadership

We offer excellent benefits to eligible employees, including 401(k), holidays, vacations and more.

Quad is proud to be an equal opportunity employer. We are committed to creating a place of belonging — a space where employees do not need to sacrifice who they are to exist and grow in our workplace. Quad does not discriminate on any unlawful basis including race, religion, color, national origin, disability, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or any other basis prohibited by applicable federal, state, or local laws. Quad also prohibits harassment of applicants and employees based on any of these protected categories.

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