Salon Front Desk Manager

5 days ago

Arlington, Virginia, United States hŌm salon Full time

About the Role

We're looking for a polished, energetic, and highly organized Front Desk Manager to lead the front-of-house operations at our busy hair salon. This role is perfect for someone who loves creating an exceptional client experience, thrives in a fast-paced environment, and takes pride in managing people and details with professionalism and care.

Key Responsibilities

  • Oversee daily front desk operations, including client check-ins/check-outs, appointment scheduling, and payments.
  • Greet every guest with warmth and professionalism, ensuring a welcoming salon atmosphere.
  • Manage and train front desk receptionists, ensuring exceptional customer service standards are met.
  • Coordinate stylist schedules and communicate effectively between clients and service providers.
  • Handle client inquiries, complaints, and rescheduling with empathy and efficiency.
  • Maintain salon retail displays and assist with sales tracking and inventory management.
  • Inventory color, retail, and salon items
  • Inventory ordering
  • Monitor booking software to ensure accurate records and maximize appointment availability.
  • Oversee cleanliness and presentation of the front desk and lobby area.
  • Assist with salon promotions, client loyalty programs, and social media engagement when needed.

Hours

  • Must be flexible during the weekends - Some weekends required
  • Flexibility 8:30 AM - 6:30 PM

Qualifications

  • 2+ years of experience in a salon, spa, or similar service-based business (management experience preferred).
  • Excellent communication and customer service skills.
  • Strong organizational and multitasking abilities.
  • Proficient with salon management software a bonus
  • Reliable, professional, and detail-oriented.
  • Ability to lead and motivate a small team in a supportive and positive manner.
  • High school diploma required; degree or certification in business, hospitality, or cosmetology management is a plus.

Compensation & Benefits

  • Competitive hourly pay or salary (commensurate with experience).
  • Paid time off and holidays.
  • Employee discounts on services and retail products.
  • Ongoing professional development and growth opportunities.

Job Type: Full-time

Pay: $ $25.00 per hour

Expected hours: 40 per week

Benefits:

  • 401(k)
  • Dental insurance
  • Employee discount
  • Health insurance
  • Paid time off

Experience:

  • Front Desk : 3 years (Preferred)
  • Salon : 1 year (Preferred)

Work Location: In person

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