eCommerce Platform Reliability

Serving the needs of all families with young children,
Carter's Inc. is the largest North American apparel retailer exclusively for babies and young children, encompassing Carter's, OshKosh B'gosh, Skip*Hop and Little Planet brands. Meaningful work, constant learning, genuine people, and a community guided by core values that promote inclusion and innovation is in everything we do. There are many reasons to build your career at Carter's.

How You'll Make An Impact
Carter's eCommerce Platform Reliability & Operation Engineer is an individual contributor role. The ideal candidate is someone with a team player mindset, solid background in software engineering and operation best practices for enterprise eCommerce websites powered by Salesforce Commerce Cloud (SFCC), experience on monitoring eCommerce website ecosystem health, identifying and troubleshooting production issues, deploying code enhancements or bug fixes, and supporting new products implementation.

Primary Responsibilities Include
eCommerce Platform Operations (60%)

• Technical Support: Perform bug fixes, code updates, optimizations, and platform configurations for SFCC environments.
• Incident and Problem Management: Lead troubleshooting efforts for production issues, collaborating with internal teams and vendors to identify and resolve problems promptly.
• Site Reliability: Execute daily operational routines to maintain site performance, security, and reliability.
• Integration Management: Develop and maintain integrations between SFCC and backend systems or third-party solutions using APIs (OCAPI/SCAPI).

Monitoring and Observability: (20%)

• Automation: Build automated tools for monitoring, scaling, and synchronization of SFCC environments.
• Website Optimization: Work with vendors (e.g., AWS, Cloudflare) to enhance CDN functionality and improve website performance for global users.
• Observability: Design and manage monitoring systems using tools like Adobe Analytics, Salesforce Reports, and Splunk for proactive issue detection.

Disaster Recovery and Risk Mitigation (20%)

• Scalability and Resilience: Create disaster recovery plans and perform resilience testing during peak traffic periods.
• Cybersecurity Partnership: Collaborate with cybersecurity teams to address vulnerabilities and ensure PCI-DSS compliance.
• Participate in on-call rotations to ensure timely resolution of critical incidents and minimal customer impact.

WE'D LOVE TO HEAR FROM YOU IF: (REQUIREMENTS SECTION)

Must Have

• 1-3 years of experience in Salesforce Commerce Cloud (SFCC) platform.
• 1-3 years of experience in enterprise eCommerce Website development and operations.
• Bachelors or Master's degree in Computer Science/Information Systems or Engineering.
• Ability to articulate complex solutions to Senior Managers and above.
• Demonstrated strong analytical and creative problem-solving skills.
• Detail-oriented and produces high quality work under demanding circumstances.
• Flexible to new situations and challenges.
• Go-Getter willing to go the extra mile with a strong work ethic; self-directed and resourceful.
• Excellent organizational and time management skills, including the ability to work on multiple projects at the same time.

Preferred Skills And Experience

• Proficiency in platforms used for Build, Testing, Continuous Integration / Delivery, and monitoring, preferred.
• Bachelor's degree in a technology or business-related area, or equivalent work experience.

Our Team Members
Lead Courageously:
Have a strong sense of personal values that align with our Company values

Collaborates Broadly:
Build cooperation, trust, and thrive in a consensus driven environment

Customer Focus:
Proactively seek opportunities to leverage data and fact-based insights to serve customers and/or internal clients

Drive Growth:
Set aggressive goals and implement plans precisely

Cultivates Innovation:
Respectfully challenge the "we've always done it this way" mentality and explore new ways to achieve desired outcomes

Make a Career At Carter's
Career Development: Success starts from within, and we have several paths from which you can choose to enhance your career evolution. From Carter's University to Toastmasters to mentorship programs and more, we encourage you to utilize these tools to elevate your professional prowess.

Carters is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, veteran status, or any other status protected by federal, state, or local law.