Engagement Manager

Scale's public sector customer base is growing rapidly, and you will be on the front lines of ensuring that these customers become passionate, lifelong Scale partners. As a member of our Public Sector Delivery team, you own or co-own the account plan, help manage day-to-day execution for customers, and ensure an incredible customer experience. You are the ultimate all-rounder, a hybrid customer success and technical program manager. Day to day, you will help manage the customer relationship, deliver AI/ML solutions, use data to refine processes, align internal resources, and triage customer issues. All of this serves an ultimate goal of delivering outsized value in supporting our national security customers' AI/ML objectives.

You will:

• Forge customer relationships from the executive to the end user
• Oversee the operational planning and successful implementation of your accounts
• Help lead a cross-functional project team to exceed the customer's AI/ML objectives
• Manage the long-term health of the customer base by identifying and preempting areas of risk or concern
• Strategically identify ways we can make customer success repeatable and solve issues for future customers
• Partner with clients to understand operational and technical issues and advocate for their fixes with Scale engineers
• Work directly with customer's IT, engineering teams, and end users while answering technical questions and addressing issues with use of our products and solutions

We have a diverse team with a variety of skill sets, many have:

• A technical background (education or professional experience with computer science, economics, statistics, engineering)
• A proven track record in B2B client-facing roles and expanding client relationships
• Prior experience owning the technical implementation of solutions to the government

Must haves:

• A basic understanding of the ML operations process and an aptitude to develop mastery on generative AI workflows / products
• Minimum 5 years of total work experience, with some experience in a customer-facing technical program management role in industry, professional services engagement management, or in government
• Ability to effectively communicate and discuss technical concepts
• Great cross-functional experience and collaborative ability
• Excellent verbal and written communication skills
• A track record of structured, analytics-driven problem-solving
• A bias for action and followthrough
• Willingness to travel at least 25% of the time

Nice to have:

• Secret or Top Secret security clearance
• Experience working in defense, defense tech, and/or an AI company
• Proficiency in Python, SQL, or other programming languages
• A deep understanding of logistics and enterprise IT use cases for generative AI workflows, particularly within or for the U.S. government
• Experience with IT compliance and cybersecurity data, processes, and systems such as Jira and Confluence

Compensation packages at Scale for eligible roles include base salary, equity, and benefits. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position, determined by work location and additional factors, including job-related skills, experience, interview performance, and relevant education or training. Scale employees in eligible roles are also granted equity based compensation, subject to Board of Director approval. Your recruiter can share more about the specific salary range for your preferred location during the hiring process, and confirm whether the hired role will be eligible for equity grant. You'll also receive benefits including, but not limited to: Comprehensive health, dental and vision coverage, retirement benefits, a learning and development stipend, and generous PTO. Additionally, this role may be eligible for additional benefits such as a commuter stipend.
The base salary range for this full-time position in the location of Washington DC is:

$149,000—$223,000 USD

PLEASE NOTE:
Our policy requires a 90-day waiting period before reconsidering candidates for the same role. This allows us to ensure a fair and thorough evaluation of all applicants.
About Us:
At Scale, our mission is to develop reliable AI systems for the world's most important decisions. Our products provide the high-quality data and full-stack technologies that power the world's leading models, and help enterprises and governments build, deploy, and oversee AI applications that deliver real impact. We work closely with industry leaders like Meta, Cisco, DLA Piper, Mayo Clinic, Time Inc., the Government of Qatar, and U.S. government agencies including the Army and Air Force. We are expanding our team to accelerate the development of AI applications.
We believe that everyone should be able to bring their whole selves to work, which is why we are proud to be an inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity or Veteran status.
We are committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at Please see the United States Department of Labor's
Know Your Rights poster
for additional information.
We comply with the United States Department of Labor's
Pay Transparency provision
.
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