Overnight Customer Experience Representative

4 days ago

Boston, Massachusetts, United States Enterprise Holdings Full time $28,000 - $42,000 per year
Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work.  Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now We are working towards our shared vision to be the world's best and most trusted mobility company. 

The National/Alamo brand of Enterprise Mobility has an exciting opportunity for an Overnight Customer Experience Representative (CXR).  The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience. 

The pay for this position starts at $21.46 / hour with the potential to make up to $31.46 / hour ($21.46 / hour plus shift differentials and monthly bonus opportunities). Average monthly commission bonuses range from $300 to $1400.

This position is located at  Boston Logan Airport (BOS) - 15 Transportation Way Boston, MA 02128.

We offer:

  • Paid time off
  • Consistent full time 40 hour per week schedule
  • Employee discount
  • Retirement savings plan including 401k with matching profit sharing
  • Health Insurance
  • Life Insurance
  • Dental Insurance
  • Vision Insurance
  • Training and development

Schedule Available:

  • Thursday - Sunday 8:00pm- 6:30am
Responsibilities

We are hiring now for immediate openings.  Responsibilities include:

  • Meet and greet customers in a professional, friendly, and timely manner
  • Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services
  • Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment
  • Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
  • Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors
  • Place outgoing calls for callback management, and miscellaneous calls as assigned
  • Assist to assess condition of rental upon return
  • Notify Management of any known customer problems
  • Notify Management of any known vehicle problems and any required vehicle maintenance
  • Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
  • Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications
  • Must be at least 18 years of age
  • Must have a High School Diploma or GED
  • Must currently have a valid US driver's license
  • Must have no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
  • No drug or alcohol related conviction on driving record in the past 5 years
  • Must have at least 6 months of prior customer service experience
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future

  • Customer Service Representative

    4 days ago

    Boston, Massachusetts, United States Plymouth Rock Assurance Full time $45,000 - $50,500 per year

    As a Customer Service Representative, you will work in a dynamic environment where professionalism and commitment to a team environment is highly valued. Representatives manage inbound calls from our customers, agents, and third parties. The representative will also process policy change requests and work independently on project assignments, so attention to...

  • Customer Service Representative

    2 weeks ago

    Boston, Massachusetts, United States Hire Partnership, LLC Full time $40,000 - $70,000 per year

    Customer Service RepresentativeLocation: Hingham, MA (Hybrid)Pay: $18.75/hourOur client is seeking Customer Service Representatives to join their growing team. This is a great opportunity for detail-oriented individuals with strong communication skills and an interest in healthcare support.What You'll Do:Process inbound faxes from providers, verify...

  • Senior Overnight Bakery Manager

    4 days ago

    Boston, Massachusetts, United States Tatte Bakery & Cafe Full time $95,000 - $120,000 per year

    The Overnight Bakery Manager's primary responsibility is to oversee all overnight baking, logistics, and sanitation at our modern-manufacturing facility. The Overnight Bakery Manager is committed to uncompromising quality and craftsmanship in all aspects of our overnight bakes and is responsible for ensuring that all products are prepared to Tatte...

  • Relief Floater and Overnight Supervisor

    4 days ago

    Boston, Massachusetts, United States Victory Programs Inc Full time $140,800 per year

    The Relief Floater and Overnight Supervisor is responsible for maintaining a safe, supportive, and welcoming environment for all clients in Victory Programs' residential shelters, low-threshold transitional and permanent housing programs, and recovery homes.This role provides overnight supervision, on-site coverage, and program support, including coverage...

  • Overnight Valet

    4 days ago

    Boston, Massachusetts, United States Propark Mobility Full time $18 - $21

    -$1,000 Signing/Retention Bonus*Plus Earn ANOTHER $1,000 for EACH new friend you refer who is hired**Overnight Valet AttendantPay Rate: $18.00-$21.00 per hour plus cash tip$Job Type: Full-Time (32 hours per week)Location: One Beacon Garage in Boston, MAShift: Friday - Monday 11:00PM - 7:00AM; OvernightMust Have: (1) 2 Years Drivers License; (2) Preferred -...

  • Overnight Porter

    4 days ago

    Boston, Massachusetts, United States Pilgrim Parking Full time $24,000 - $72,000 per year

    Overview$1,000 Signing/Retention Bonus*Plus Earn ANOTHER $1,000 for EACH new friend you refer who is hired**Overnight Porter - Part TimePay Rate: $23 per hourJob Type: Part-timeLocation: Garage in the seaportShift & Schedule: Friday & Saturday 11:00PM - 7:00AM; OvernightNice to Have: Prior porter or maintenance experienceApplications will be accepted until...

  • Customer Account Representative

    2 days ago

    Boston, Massachusetts, United States Alphabe Insight Inc Full time $44,000 - $50,000

    Company Description Hype Tier is a forward-driven company committed to delivering exceptional client experiences and elevating service standards within our industry. We operate with integrity, innovation, and a strong focus on personalized support. Our team is built on collaboration, professionalism, and a shared dedication to excellence. As we continue to...

  • Customer Service Representative

    2 weeks ago

    Boston, Massachusetts, United States Commonwealth of Massachusetts Full time $68,000 - $83,008 per year

    JOB SUMMARYThe Customer Service Representative's ("CSR") role is to deliver top-quality customer service to the Massachusetts State Lottery Commission's (MSLC)'s customers and agents through all available modes of communication including but not limited to; email, mail, phone, internet, live chat, and in-person. The CSR is responsible for processing claims,...

  • Customer Experience Coordinator

    2 days ago

    Boston, Massachusetts, United States Suitsupply Full time $40,000 - $52,000 per year

    As a Customer Experience Coordinator, you help set the tone and ensure delivery of our Radically Personal customer journey. Consider yourself the store's lead ambassador of the brand and point of reference for the customer. You support all activities necessary for the efficient operation of the store experience and provide exemplary service to maximize...

  • Customer Service Representative

    4 days ago

    Boston, Massachusetts, United States Horizon Therapeutics Full time $36,000 - $75,000 per year

    Location: HORIZON Suffolk, VA - H852, 5445 Nansemond Pkwy, Suffolk, Virginia Pay: $ $18.00/hr and up to $2,500 through our performance bonuses.Work Hours: Monday - Friday 7:30 a.m. to 4:30 p.m. The JobThe Customer Service Representative (CSR) empowers our customers to build, manage and grow successful landscape businesses, by generously sharing product...