Software Development Engineer II

• United States
• Customer Success
• Experienced Professional
• Individual Contributor
• Yes
• 4686
• Full Time

About GitHub

As the global home for all developers, GitHub is the complete AI-powered developer platform to build, scale, and deliver secure software. Over 150+ million developers, including more than 90% of the Fortune 100 companies, use GitHub to collaborate and experiment across 420+ million repositories. With all the collaborative features of GitHub, it has never been easier for individuals and teams to write faster, better code.

Locations

In this role you can work from Remote, United States

Overview

GitHub takes pride in providing industry-leading support to our Enterprise and Developer customers. The Customer Success Engineering team is a globally distributed team of engineers and program managers that work to improve the GitHub customer experience. We build and ship products that are core to the GitHub support and success processes, and reduce friction by intelligently automating manual processes. We're looking for an experienced, empathetic engineer with a strong commitment to supporting our customers. You would join our team in developing the GitHub Support portal, our brand new Copilot in GitHub Support, ML tooling and technologies that all positively guide the GitHub customer support and product adoption experiences.

A week in the life of a CSE Software Engineer

Our team is truly distributed worldwide (across the Americas, Europe and APAC) which means we work asynchronously most of the time. Your typical week would include:

• Digging in to the most important issues the department is tackling by asking questions, creating plans, recognizing pitfalls, and raising concerns
• Discussing and collaboratively solving engineering and product problems with engineering collaborators in Slack or Zoom
• Supporting company-wide initiatives, many of which focused on automating tasks using chatbots and Machine Learning.
• Responding to issues and review requests from other teams at GitHub
• Reviewing your teammates' Pull Requests and providing helpful feedback
• Collaborating with design, analytics, support, and product management to understand the problems we want to solve and exploring how we can solve them
• Working with your engineering manager in your one-on-one meetings to grow your career
• Working in a squad to enable others to tackle challenges in a specific field of delivery

Responsibilities

• Work independently in an asynchronous fashion, and when schedule allows pair with other engineers on the team.
• Help building a chatbot that will guide our customers or escalate to a support engineer
• Influence architectural design design decisions of our Support and Customer Success products.
• Build tools and integrations that provide a seamless customer support experience.
• Create maintainable software and support products across Customer Success.
• Collaborate closely with Product and Engineering teams to fix bugs and implement features that reduce customer issues.
• Participate in escalations from the support team and help prioritize fixes with the Engineering teams.
• Evaluate and recommend solutions, and support team decision making.

Qualifications

Required Qualifications:

• 2+ years experience in Software Engineering, Computer Science, or related technical discipline with proven experience maintaining production software coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, Go, Ruby, Rust, or Python
• OR Associate's Degree in Computer Science, Electrical Engineering, Electronics Engineering, Math, Physics, Computer Engineering, Computer Science, or related field AND 1+ year(s) experience
• OR Bachelor's Degree in Computer Science or related field
• OR equivalent experience

Preferred Qualifications:

• Experience building customer facing applications in ReactJS/React Native or equivalent language
• Experience with RESTful APIs and/or GraphQL (both)
• Solid knowledge of testing principle including A/B testing

Compensation Range

The base salary range for this job is USD $83, USD $221,400.00 /Yr.

These pay ranges are intended to cover roles based across the United States. An individual's base pay depends on various factors including geographical location and review of experience, knowledge, skills, abilities of the applicant. At GitHub certain roles are eligible for benefits and additional rewards, including annual bonus and stock. These rewards are allocated based on individual impact in role. In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee's role.

GitHub values

• Customer-obsessed
• Ship to learn
• Growth mindset
• Own the outcome
• Better together
• Diverse and inclusive

Manager fundamentals

• Model
• Coach
• Care

Leadership principles

• Create clarity
• Generate energy
• Deliver success

Who We Are

GitHub is the world's leading AI-powered developer platform with 150 million developers and counting. We're also home to the biggest open-source community on earth (and 99% of the world's software has open-source code in its DNA). Many of the apps and programs you use every day are built on GitHub.

Our teams are dreamers, doers, and pioneers, leading the way in AI, driving humanitarian efforts around the globe, and even sending open source to Mars (and beyond). At GitHub, our goal is to create the space you need to do your best work. We're remote-first and offer competitive pay, generous learning and growth opportunities, and excellent benefits to support you, wherever you are—because we know that people flourish when they can work on their own terms.

Join us, and let's change the world, together.

EEO Statement

GitHub is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people of all walks of life. We don't discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or any other differences. Also, if you have a disability, please let us know if there's any way we can make the interview process better for you; we're happy to accommodate