Executive Director, Student Success

SUMMARY: Queens University of Charlotte seeks an administrator experienced in academic support services to serve as the Executive Director for Student Success. This position's primary responsibility is to provide strategic leadership and oversight for academic support programs, initiatives, and services that enhance the undergraduate student experience and promote student success. This is a full-time, 12-month administrative position reporting to the Assistant Vice President for Academic Success and Operations.

This position is exempt from the provisions of the Fair Labor Standards Act (FLSA) and is not eligible to earn overtime pay or compensatory time off for additional hours worked. This position is not eligible for visa sponsorship.

Essential Duties and Responsibilities include:

• Provide leadership and oversight for academic student services, which includes academic advising, academic support programs, such as subject tutoring and supplemental instruction, athletic academic success, writing center, and student accessibility services.
• Supervise professional staff in the Center for Student Success and manage relevant budgets.
• Work collaboratively with Center staff and campus partners to remedy students' academic concerns.
• Collaborates with the Assistant Vice President for Academic Success and Operations to analyze institutional data to identify potential concerns and create strategies to improve student academic success.
• Maintain and oversee Watermark's permissions and features, promote faculty and staff usage, and identify strategies to introduce students to the platform.
• Oversee assessment for support service operations that are aligned with the institution's university-wide learning outcomes and strategic plan.
• Identify emerging trends, best practices, and new research related to student success issues and pro-actively share that knowledge with center personnel and other interested constituencies.
• Coordinate the Student Support Team.
• Represent the university at events as required.

Non-Essential Duties

• Other duties and special projects may be assigned to meet department and university needs.

Experience, Knowledge & Skills Preferred

• At least 5 years of experience in academic advising, academic support services, or student success work including supervisory level responsibilities.
• Experience working with higher education/university populations.
• Current knowledge of best practices in academic advising, student success, student retention, and experience in implementing successful programs in such areas.
• Experience teaching in a university setting is highly desirable.
• Demonstrated ability to successfully lead departments and provide proactive, strategic leadership.
• Excellent interpersonal, written, and oral communication, analytical, and organizational skills.
• Master's degree required, preferably in higher education administration or related field. Ph.D. or Ed.D. preferred.

Applications received by November 28, 2025,will receive first consideration. Queens will continue to accept applications until the position is filled.

About Queens University of Charlotte

Located in the heart of the nation's second fastest growing metropolitan area, Queens University of Charlotte leverages the city's diverse and thriving environment as an extended classroom. Nationally recognized for undergraduate programs in international and interdisciplinary education, Queens blends the best of liberal arts learning with professional preparation and community engagement. Focused on supporting success for diverse learners, faculty build close and collaborative relationships with students and help them build intentional and individualized roadmaps for flourishing at Queens and beyond. At the graduate program level, the University offers innovative educational experiences that help learners advance professionally and retool for new opportunities. Our environs afford faculty myriad opportunities to advance their own professional growth and teaching and research interests by collaborating with vibrant industry, non-profit, and community organization sectors.

Because of our history of innovation and our legacy of strong leadership, Queens is positioned to be among the new forerunners of American higher education. This is a defining moment for Queens. While other institutions are focused on sustaining and surviving, we are thinking much bigger.

Institutions that understand what is needed and are willing to reimagine what is possible can position themselves to thrive and strengthen their market position after the pandemic with innovative approaches that are deeply connected to the world and its greatest challenges.

By 2030, Queens aspires to become the leading, private, national university of Charlotte with deep, meaningful, and reciprocal connections to the needs of our local community and economy; inventive and multidisciplinary academic programs that are connected to the world's most pressing challenges and biggest areas of opportunity; a fully connected, integrated, and innovative set of experiences that support holistic wellness and wellbeing; a culture of continuous improvement and investment that enables faculty and staff to flourish and achieve their full potential; and a comprehensive approach to diversity, equity, and inclusion that begins on campus and radiates throughout the community.

Queens University of Charlotte aims to be a leading comprehensive university, distinguished by its commitment to transforming the lives of its students and enhancing the intellectual and cultural fabric of its community. Queens is a campus where diversity, equity, and inclusion are core values. The mission of Queens is to provide transformative educational experiences that nurture intellectual curiosity, promote global understanding, encourage ethical living, and prepare individuals for purposeful and fulfilling lives. To this end, the University recruits talented faculty, staff, and students from across the United States and around the world. Queens encourages applications from women, people of color, people with disabilities, and members of other protected classes and historically minoritized communities. The University also invites applications from individuals who are prepared to provide a rich and varied educational experience to our increasingly diverse student body and to collaborate with colleagues to make Queens an equitable and inclusive place to live, learn, and work.

Queens works to provide an accessible living, learning, and working environment for current and prospective faculty, staff, and students and visitors to our campus. If there are accommodations, we can provide to make your application process more accessible, please contact the Director of Human Resources , The position duties and responsibilities listed above should be able to be completed with or without reasonable accommodations. HR works in partnership with employees to manage the workplace accommodations process.

Benefits

Queens offers comprehensive benefits to eligible employees, including: medical, dental and vision insurance, domestic partner benefits, a 403b retirement plan, with two options (pre-tax or post-tax (Roth) contributions) with a generous match, vacation and generous paid holidays, tuition remission and tuition exchange, Queens-paid life insurance, supplemental life insurance, dependent life insurance, accidental death and dismemberment insurance, disability insurance, flexible spending accounts (medical, dependent care, Health Savings Account), sick leave and long-term disability leave, paid parental leave, FMLA leave when eligible, reduced cost meals at Morrison Dining Hall, employee assistance program (EAP), free access to the Levine Center, wellness programs. In addition, employees may choose benefits such as pet insurance, critical care insurance, and legal assistance.