Senior Data Operations Analyst – Master Data Management

Castleton Commodities International (CCI) is seeking a Senior Data Operations Analyst to help support the day-to-day management, data quality, and continuous enhancement of the firm's enterprise Master Data Management platform, TIBCO EBX. You will work with an offshore support team, business data owners, and technology partners to make certain that master data is complete, trusted, and readily available to trading, risk, finance, and analytics applications. Your remit spans monitoring platform health, troubleshooting data issues, coordinating the ServiceNow work queue, contributing to data model designs, and validating releases delivered through a structured SDLC (Jira).

Responsibilities:
Platform & Data Operations

• Act as a senior SME and L2/L3 support resource for TIBCO EBX, collaborating with an offshore team to ensure appropriate coverage.
• Enter and maintain master/reference data in EBX, enforcing stewardship workflows and governance rules.
• Monitor application jobs, security, and integrations; escalate issues and document resolution steps.
• Manage ServiceNow work queue: triage, prioritize, assign, and track incidents, enhancements, and service requests against defined SLAs.

Data Design & Quality

• Partner with data owners to design and extend EBX data models, hierarchies, validation rules, and stewardship workflows.
• Investigate and resolve data errors surfaced by downstream systems or data quality rules; perform root-cause analysis and propose sustainable fixes.
• Develop data quality dashboards (Omni/Power BI) to track KPIs such as completeness, duplication, and timeliness.

Release & Change Management

• Coordinate with engineering to test EBX configuration changes, code deployments, and version upgrades.
• Author and execute regression and user-acceptance test (UAT) scripts; validate mappings between EBX and consuming systems (REST/SOAP, SQL, Kafka, etc.).
• Champion change-control best practices, ensuring all stories and tasks are effectively managed in Jira from requirements through deployment.

Continuous Improvement & Collaboration

• Analyze recurring data defects to recommend automation or rule enhancements that reduce manual touch points.
• Deliver training and knowledge-transfer sessions for end-users and offshore analysts on EBX workflows and best practices.
• Support audit, compliance, and SOX requests related to MDM operational controls.

Qualifications:

• 5 + years of hands-on experience operating or supporting a commercial MDM platform (TIBCO EBX preferred; Informatica, Reltio, SAP MDG, etc. are acceptable).
• Solid grasp of core MDM concepts: golden-record management, hierarchy/versioning, data quality rules, stewardship workflows, matching/merging, and reference-data integration.
• Demonstrated experience managing or supporting operational queues in ServiceNow and project backlogs in Jira.
• Proficiency in SQL and one scripting language (Java, Python, or similar) for data investigation and automation.
• Proven record of partnering with offshore or managed-service teams, including defining SLAs and run-books.
• Strong analytical and problem-solving skills; ability to translate data symptoms into root cause across complex data flows.
• Excellent written and verbal communication skills, comfortable interfacing with both technical teams and front-office stakeholders.

Preferred Qualifications:

• Prior exposure to energy-trading or commodity-trading reference data.
• Experience configuring EBX data models, workflows, validation rules, and user roles.
• Familiarity with data-catalog/governance tooling (Collibra, Alation, Atlan) and their integration with MDM.
• Knowledge of API integrations (REST/SOAP), message queues (Kafka), and cloud data platforms (Azure Synapse, Amazon Redshift, Databricks).
• ITIL or similar service-management certification.

Employee Programs & Benefits:
CCI offers competitive benefits and programs to support our employees, their families and local communities. These include:

• Competitive comprehensive medical, dental, retirement and life insurance benefits
• Employee assistance & wellness programs
• Parental and family leave policies
• CCI in the Community: Each office has a Charity Committee and as a part of this program employees are allocated 2 days annually to volunteer at the selected charities.
• Charitable contribution match program
• Tuition assistance & reimbursement
• Quarterly Innovation & Collaboration Awards
• Employee discount program, including access to fitness facilities
• Competitive paid time off
• Continued learning opportunities

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