ServiceNow Technical Lead

4 days ago

Edison, New Jersey, United States Galent Full time $120,000 - $180,000 per year

Role: ServiceNow Technical Lead

Edison, NJ

Contract

Experience:

  • Total:
    10–12 years in IT Industry
  • ServiceNow:
    8–10 years working with enterprise-wide, multi-tier ServiceNow production environments

Key Responsibilities:

  • Lead and deliver complex ServiceNow solution designs and implementations across ITSM, ITAM, and ITOM modules.
  • Configure, enhance, and maintain ServiceNow modules — ensuring scalability, performance, and compliance with best practices.
  • Participate in Agile/Scrum ceremonies, manage sprints, and ensure timely delivery of deliverables.
  • Collaborate with business stakeholders to gather requirements, translate them into technical specifications, and drive implementations.
  • Develop, document, and maintain configuration and development details, including technical design and training materials.
  • Mentor and guide junior developers, review code, and ensure adherence to standards.
  • Integrate ServiceNow with third-party systems and tools as needed.

Technical Skills:

Core Platform Capabilities:

  • Tables, Forms, Business Rules, Flow Designer, Catalogs, Portal, UI Actions, Integrations, Client Scripts, Scheduled Jobs

Modules Expertise:

  • ITSM:
    Incident, Problem, Change, Knowledge, Service Catalog, Service Level, Release Management, Virtual Agent
  • ITSM Pro:
    Vendor Manager Workspace, Predictive Intelligence, Performance Analytics, Virtual Agent
  • ITOM:
    Discovery, Service Mapping, Event Management
  • ITAM:
    SAM Pro, HAM Pro, CMDB, Asset Management
  • HRSD:
    Case Management, Knowledge Management, Lifecycle Events

Additional Skills:

  • Custom Application Development
  • Procurement Management (good to have)
  • Strong in Client-side and Server-side scripting (Catalog Client Scripts, Business Rules, Script Actions, Script Includes)
  • Familiarity with ServiceNow APIs (GlideRecord, GlideAggregate, GlideDialogWindow, GlideForm, etc.)

Soft Skills:

  • Excellent communication (oral & written) and customer engagement skills
  • Strong analytical, problem-solving, and crisis management abilities
  • Efficient time management and organizational capabilities
  • Self-motivated and eager to learn emerging ServiceNow technologies

Certifications (Preferred):

  • ServiceNow Certified System Administrator (CSA)
  • ServiceNow Certified Implementation Specialist (CIS) – ITSM, ITOM, ITAM (various tracks)
  • ServiceNow Suite Certifications (ITSM/ITOM/ITAM/HRSD modules)

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