Senior Associate

JOB DESCRIPTION

The Commerce Payments organization is a motivated, forward-thinking team comprised of high talent product managers with a singular focus of delivering innovative payment services via the most important platforms of today and tomorrow. We seek to transform customer experiences, simplify the ways we do business, and aim for product excellence. We value controls, simplicity, and consistency in the capabilities and features we deliver.

As a Senior Product Associate on the Tokenization team, you will have a strong passion to provide superior customer experience and develop solutions that best meet customer needs.

Job responsibilities:

• Collaborate with product, analytics, business, and engineering partners to lead and develop product and design strategies.
• Create simple, intuitive product experiences for complex data insights and workflows to help customers understand a proposed solution
• Provide Tokenization domain knowledge to the agile development team and facilitating workshops
• Work closely with the analytics team to track and curate actionable reports/metrics
• Work with Product Owners and other stakeholders to convert the business needs, initiatives into user stories and process flows for the development team and other stakeholders
• Work closely with developers and testers to ensure the team correctly translates requirements into working technical designs, test plans and scripts to serve customer needs
• Conduct pre-release reviews which could include regression testing and Quality assurance to certify the release as production ready

Required qualifications, capabilities, and skills

• 3+ years of experience in product management, financial services, and digital.
• Passion for understanding customer needs and demonstrated ability to build digital products
• Ability to think strategically and to connect the dots to the bigger picture, while still comfortable diving into the details required to ensure successful execution
• Proven success in collaborating, influencing, and guiding decisions with multiple stakeholders, including team members across product, technology, and design
• Strong understanding of product development using Agile / Scrum
• Bachelor's degree or equivalent work experience

Preferred qualifications, capabilities, and skills

• Experience in online payments including wallets and digital payment journeys
• Knowledge of Application Programming Interfaces and engineering practices

ABOUT US

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

ABOUT THE TEAM

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.