Quality Assurance Analyst

Title: Quality Assurance Analyst II – Genesys Cloud IVR

Location: Detroit, MI / Charlotte, NC (3-days onsite, 2-days remote Hybrid schedule)

Note: This is a W2 contract role – C2C and 3 rd party candidates will NOT be considered

The Quality Assurance Analyst II – Genesys Cloud IVR will:

· Create a culture that motivates teams to ensure zero defects into production

· Work across teams to understand enterprise quality requirements and ensure adoption of core processes and standards

· Implement the shift-left test strategy as the organization rearchitects our technology platform

· Leverage market-leading automation frameworks and tools across all levels of testing that integrate in the automated CI/CD pipelines

· Participate in product design reviews, ensuring quality practices are baked into the software development and deployment life cycle

· Work with internal teams to document test environment and test data management container strategies and provisioning for the different types of testing activities

· Comprehend and decompose user stories/requirements to identify what tests need to be created and automated across all levels of testing

· Collaborate with QA Engineers to develop effective strategies and test plans

Position Qualifications:

· 6+ years of experience in test automation engineering with API based testing

· Experience automating API testing, with extensive knowledge of creating and leveraging mocks, stubs, and virtual services to fulfill test automation requirements using approaches, including Python mobile testing (Appium) or Axios (JS/TS)

· Extensive knowledge working with API requests and responses, traversing complex JSON tree data structures

· Working knowledge of IVR focused test automation tools, such as Cyara Velocity or Genesys Cloud – Interactive Voice Response (IVR) system

· Demonstrated understanding of AI topics in the context of IVR technology, including LLMs, classification models, and voice to text transcription models

· Proficiency writing code in Python, JavaScript, and/or TypeScript

· Strong written and verbal communication skills

· Enthusiasm and an inherent curiosity to break code

· Familiarity with Agile Frameworks and regression testing preferred

· Experience in Quality Assurance Life Cycle (QALC) and test management aspects, such as developing test strategies, defect reports, defect tracking, and traceability matrices using Jira preferred

· Experience with test management tools, such as qTest, preferred

· Experience in Continuous Integration / Continuous Delivery (CI/CD), supporting technologies such as GIT, Git Lab, or Docker preferred

· Experience with Cyara Automation preferred

· Experience automating tests for the full solution stack (unit, business logic, contract, usability, functional, performance) preferred

· Knowledge of White Box testing practices preferred

· Experience with software engineering best practices for the full software development lifecycle, including coding standards, code reviews, source control, build and release processes, Continuous Integration / Continuous Delivery concepts (CI & CD), and test suite development and maintenance preferred

· Ability to provide hands-on training for existing testers in writing and using automation scripts, ensuring best practices are followed, preferred

· A deep understanding of shift-left test practices and techniques, along with the frameworks and tools that support it preferred

· Financial services technology/consumer banking testing experience preferred

· A minimum of a Bachelor's Degree in a relevant technical field

Note: This is a W2 contract role – C2C and 3 rd party candidates will NOT be considered