Account Management Manager I

Location: Columbia, MD or Houston, TX- Hybrid

This is a hybrid position based in Columbia or Houston. We're committed to your flexibility and well-being and our hybrid strategy currently requires three days a week in the office, giving you the option to work remotely for some of your working week. Find out more about our culture of flexible working. 

We give you a world of potential   

Computershare is a global financial administration company, employing over 12,000 people around the world. We provide services in over 20 countries to more than 16,000 clients and 75 million customers and manage subsidiaries in more than 25 jurisdictions. Computershare is built on our share registry business and has expanded into employee equity plans, stakeholder communications, corporate governance, fund services, corporate trust services, class action administration, deposit protection and mortgage servicing.  

A role you will love

As an Account Management Manager (AMM), you will lead a team of Portfolio Service Managers to ensure accounts are managed to established expectations. You will be the escalation point for customer, audit, operations, and risk issues, and liaise with executive leadership to drive successful solutions for customers.  You will also have the opportunity to play a critical role in developing and growing the Securities and Loan Custody Services.

Some of your key responsibilities:

• Lead a team of Portfolio Service Managers focused on ensuring that all time-sensitive funding, trade settlements, payment and reporting activity is carried out in accordance with the customer's request and contractual requirements
  • Customers include some of the top asset management firms, hedge funds, institutional issuers/borrowers and investors
  • Contacts include senior leaders of our customer and our customer's service providers such as accounting firms, investment banks, lenders, etc. and various internal business partners such as sales, business development, legal, relationship managers and middle/back-office support teams
• Be available throughout each day to handle urgent deal issues, escalated challenges and concerns raised by constituents or customers, deal closings, new customer sales pitches, and customer calls
• Motivate your team to provide customer centric service and operational excellence 
• Build and foster strong working relationships with other internal managers, as well as local and regional business partners to improve our business, create efficiencies, and mitigate risks 
• Partner with various stakeholders to resolve complex account or systematic issues and solve our customer's business needs

 What will you bring to the role?  

The leadership aspect is one of the most important elements to the role's success. Being able to bring people together to work collaboratively to drive the business forward will be a strength of yours.

Leadership doesn't just come down to the team you develop but also being able to build and maintain relationships across our business, and the ability to influence and negotiate.

Other key skills required for the role include:

• Minimum of 8 years of securities and loan custody administration experience
• Minimum of 3 years of strong management experience with the ability to organize and manage multiple priorities and achieve results
• Strong analysis skills with the ability to develop and present solutions in a clear and concise manner
• Demonstrated change management skills with the ability to lead a team to grow, create efficiencies and mitigate risks 
• Execute strategies tied to a common vision to create alignment
• Ability to leverage diversity and develop next level managers 
• Strong oral and written communication skills 

Rewards designed for you  

• Paid parental leave, flexible working and a caring and inclusive culture.
• Health and wellbeing rewards that can be tailored to support you and your family, including medical, dental and vision.
• Invest in your future with 401k matching and tax-advantaged flexible spending plans, including healthcare, dependent care and commuter.
• Income protection. Our package includes short and long-term disability benefits, life insurance and supplemental life insurance.
• And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit
•     Compensation. The typical base pay range for this role is $100,000- $150,000. This base pay is a national average and may not be applicable to all locations.

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