Remote Customer Happiness Agent

4 days ago

Remote, Oregon, United States Macromize LLC Full time $48,000 per year

Job Summary

We are seeking a dedicated and proactive Customer Care Specialist to join our dynamic team. In this role, you will be the primary point of contact for our clients, ensuring exceptional service and support. You will leverage your skills in customer relationship management and project management to enhance customer satisfaction and drive retention. The ideal candidate will have experience in the SaaS industry, possess strong communication skills, and demonstrate a passion for delivering outstanding customer service.

Responsibilities

  • Serve as the main liaison between customers and the company, addressing inquiries and resolving issues promptly.
  • Manage customer accounts effectively, ensuring all information is accurate and up-to-date within Salesforce.
  • Collaborate with sales and marketing teams to identify opportunities for upselling and cross-selling services.
  • Analyze customer feedback and data to improve service delivery and enhance customer experience.
  • Provide insights on customer needs to assist in product development and marketing strategies.
  • Conduct regular check-ins with clients to ensure satisfaction and address any potential concerns proactively.
  • Maintain comprehensive knowledge of our products and services to provide informed support.

Qualifications

  • Proven experience in customer service or account management, preferably within the financial services or SaaS sectors.
  • Strong project management skills with the ability to handle multiple tasks simultaneously while maintaining attention to detail.
  • Familiarity with Salesforce or similar CRM tools is highly desirable.
  • Excellent communication skills, both verbal and written, with the ability to engage effectively with diverse audiences.
  • Analytical mindset with strong problem-solving abilities to assess situations and provide effective solutions.
  • Background in sales or marketing is a plus but not required. Join us as we strive to provide unparalleled service to our customers while fostering a collaborative work environment that encourages growth and innovation

Job Type: Full-time

Pay: From $400.00 per month

Language:

  • Arabic (Required)

Work Location: Remote

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