AV Service Technician- BOS

4 days ago

Boston MA, United States RoomReady Full time $60,000 - $90,000 per year


AV Service Technician

RoomReady is expanding our Service team in the Boston metro area. An AV Service Technician is responsible for technical accuracy and completion of all service calls.  Daily activities include responding to service calls and tickets to ensure the best customer experience possible when receiving RR services.  Additionally, will be responsible for onsite surveys for upcoming installations. Overnight travel frequently, up to 75% with the majority being along the East Coast. This position will need to be located near Boston with access to a major airport.

About Us 

RoomReady is a growing audiovisual technology company that believes technology must improve the meeting room experience, simple is better, and speed matters. All our employees live those beliefs daily through providing an avenue to execute our innovative solutions. 

RoomReady has 6 Core Values that we look for in every candidate: 

Care Deeply- listen to learn, engage in debate, be civil, do more 

Hustle Smart- do and think versus do or think 

Use Common Sense-solve problems with simple, practical ideas 

Own It-be eager, ask questions, learn from mistakes, do what you say you will do 

Help Others- be deliberate about helping others, always do what is right 

Stay Grateful- find joy and approach every situation as an opportunity 

RoomReady runs on EOS (Entrepreneurial Operating System). All employees at RoomReady are asked to use the simple, practical tools of EOS.  This system is creating a more cohesive, functional, and healthy leadership team and is helping our company get better at: 

Vision—getting everyone in our organization 100% on the same page with where we're going, and how we plan to get there 

Traction—instilling focus, discipline, and accountability throughout the company so that everyone executes on that vision—every day 

What will you be doing? 
  • Respond to service calls for AV systems, primarily permanent video conferencing spaces.
  • Conduct remote service calls directly with customers.
  • Installing simple 1-3 day teleconferencing systems.
  • Custom space certification and closeout.
  • End-user training (onsite & remote)
  • Remote and onsite support troubleshooting
Skills and Qualifications:
As an AV Service Technician the ideal candidate will need:
  • Qualified candidates will have a minimum of 3 years of experience in the AV industry.
  • Ability to become CTS certified within the first 6 months of employment.
  • Must be able to exert up to 100 pounds of force occasionally and 50 pounds frequently.
  • Ability to travel overnight.
  • Knowledge of how to maintain, repair, diagnose, and correctly install or replace AV equipment.
  • Ability to read and understand blueprints and AV drawings.
  • Strong knowledge of the AV industry and the general requirement of different equipment types
  • Precise written communication abilities for filing repair, installation, and maintenance reports.
  • Ability to work with minimal supervision while using their own technical judgment regarding complex tasks
  • Experience with a ticketing style software system.
  • Use of basic hand and power tools
  • Completes all required documentation accurately and within the expected timeframes
  • Maintain positive customer interaction throughout every job and perform work with the best interest of RoomReady in mind.
It is the policy of RoomReady to afford equal opportunity to all employees and applicants for employment without regard to age, race, religion, color, creed, ancestry, sexual orientation, sex, gender identity, national origin, marital status, veteran status, liability for military service, or any other factor prohibited by applicable federal, state or local law.

Why work for us?:
  • 3 outstanding medical plans to choose from, and one plan is FREE – plus FREE Dental and Vison coverage for our employees
  • 3 weeks Paid Time Off
  • Weekly Pay
  • Paid Maternity Leave
  • Awesome people
  • Profit Sharing
  • 401k Match
  • Please see our company benefits highlighted here: 
 
Candidate Instructions:

Interested candidates who meet the minimum skills and qualifications as described above should visit and apply under the careers tab. All applicants must complete an online assessment here:  

It is the policy of RoomReady to afford equal opportunity to all employees and applicants for employment without regard to age, race, religion, color, creed, ancestry, sexual orientation, sex, gender identity, national origin, marital status, veteran status, liability for military service, or any other factor prohibited by applicable federal, state or local law. 

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