Roofing Appointment Scheduler
2 days ago
Key Responsibilities:
- Act as the first point of contact for clients, handling incoming inquiries regarding roofing services, inspections, and repair appointments.
- Schedule and confirm client appointments, coordinating availability between customers and roofing specialists.
- Communicate appointment details, estimates, and updates via phone, text, and email in a professional and courteous manner.
- Maintain accurate scheduling information and client details in the company's CRM or scheduling system.
- Follow up with clients to confirm upcoming appointments or reschedule as needed.
- Assist with customer intake by collecting necessary service details and verifying information before dispatching technicians.
- Ensure all communication is timely, professional, and aligned with the company's standards for customer service.
- Collaborate with the operations team to ensure efficient scheduling routes and job completion updates.
- Monitor client satisfaction and report any feedback or concerns to management.
- Support administrative duties such as documenting calls, sending reminders, and updating project notes.
Qualifications:
- High school diploma or equivalent required; further education or customer service experience preferred.
- Excellent verbal and written communication skills.
- Strong organizational skills and attention to detail.
- Ability to multitask and prioritize in a remote environment.
- Proficiency with scheduling tools, CRM systems, or data entry software.
- Reliable internet connection and a quiet home workspace.
- A positive, customer-first attitude with a professional and courteous demeanor.
Job Type: Full-time
Pay: $ $38.97 per hour
Benefits:
- Health insurance
Work Location: Remote
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