Roofing Appointment Scheduler

2 days ago


Remote, Oregon, United States Alamo Roofing Full time $49,000 - $103,000 per year

Key Responsibilities:

  • Act as the first point of contact for clients, handling incoming inquiries regarding roofing services, inspections, and repair appointments.
  • Schedule and confirm client appointments, coordinating availability between customers and roofing specialists.
  • Communicate appointment details, estimates, and updates via phone, text, and email in a professional and courteous manner.
  • Maintain accurate scheduling information and client details in the company's CRM or scheduling system.
  • Follow up with clients to confirm upcoming appointments or reschedule as needed.
  • Assist with customer intake by collecting necessary service details and verifying information before dispatching technicians.
  • Ensure all communication is timely, professional, and aligned with the company's standards for customer service.
  • Collaborate with the operations team to ensure efficient scheduling routes and job completion updates.
  • Monitor client satisfaction and report any feedback or concerns to management.
  • Support administrative duties such as documenting calls, sending reminders, and updating project notes.

Qualifications:

  • High school diploma or equivalent required; further education or customer service experience preferred.
  • Excellent verbal and written communication skills.
  • Strong organizational skills and attention to detail.
  • Ability to multitask and prioritize in a remote environment.
  • Proficiency with scheduling tools, CRM systems, or data entry software.
  • Reliable internet connection and a quiet home workspace.
  • A positive, customer-first attitude with a professional and courteous demeanor.

Job Type: Full-time

Pay: $ $38.97 per hour

Benefits:

  • Health insurance

Work Location: Remote



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