Account Support Manager

3 days ago

Glendale Heights, Illinois, United States ABCOM TECHNOLOGY GROUP Full time
SmartSource, an ABCOM Technology Group company, has more than 35 years of experience serving clients' business technology needs in the events, staffing, legal, government, finance, education, entertainment, and meeting production industries. The company provides service throughout North America through its fully staffed and equipped offices in major metropolitan markets. SmartSource draws from its extensive inventory of IT, AV, and interactive technologies to deliver solutions as varied as computers for contract staff, office equipment for temporary spaces, or multi-story video walls for trade shows and events. The SmartSource team is passionate about leveraging its expertise to empower clients to excel.

SmartSource will afford you an exciting career opportunity. We offer a fast-paced and dynamic work environment. Most importantly, you will be provided the support and environment to excel and succeed with an industry leading company. If you are enthusiastic, highly motivated and looking for a great opportunity, we encourage you to apply today.

Job Summary:

As an Account Support Manager, you will team with Account Executives and Account Managers to professionally represent SmartSource to our clients, manage the sales process from request to fulfillment, and ensure successful delivery and return.

Responsibilities:

  • Work with Account Executives and Account Managers on customer orders, customer accounts and other related issues.
  • Create account, contact, quotes, and orders in the ERP system.
  • Ensure data accuracy on orders entered into the ERP system.
  • Ensure product availability for orders and work with branch operations and Asset Management resources as needed to made revisions based on inventory levels. 
  • Coordinate with procurement and logistics teams as needed to fulfill orders that are out-of-market, require unique equipment, or when inventory levels are low.
  • Ensure required fulfillment information is received and communicated to fulfilling branch operations team.
  • Coordinate changes to jobs/orders by communicating with client contacts, vendors and fulfilling branch operations teams.
  • Review completed jobs and confirm any changes for post-event billing.
  • Provide customer service by staying on top of pending orders and customer requests.
  • Suggest sales process improvement.
  • Other duties and projects as assigned by manager.

Requirements:

  • Minimum one-year proven work experience in a sales-related role, ideally sales support or sales coordinator, supporting a remote sales team.
  • Excellent time management and organizational skills with the ability to multitask and prioritize.
  • Strong oral and written communication abilities and interpersonal skills.
  • Proficiency with Office 365, including Outlook, Excel, and Teams.
  • Demonstrated experience with ERP and CRM systems.

SmartSource is an equal opportunity/affirmative action employer. SmartSource does not discriminate on the basis of race, color, religion, gender (including non-binary/third gender), transgender, gender identity or expression, sexual orientation or affectional preference, national origin, citizenship, age, disability, status as a protected veteran, military status, marital status, or status in any group or class protected by applicable federal, state, or local law. SmartSource makes reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act, Rehabilitation Act, and applicable state and local laws.

  • Accounts Payable Specialist

    4 days ago

    Glendale Heights, Illinois, United States Climate Pros, LLC Full time $45,000 - $65,000 per year

    The Accounts Payable Specialist is responsible for the direct processing of invoices, payments, and statement reconciliations. The AP Specialist is also responsible for maintaining accurate financial records.Duties and responsibilities:Ensure all invoices have appropriate documentation and approval prior to payment.Enter invoices for payment across a primary...

  • Account Manager

    4 days ago

    Chicago Heights, Illinois, United States Morgan Li Full time $50,000 - $65,000 per year

    Job Title: Account ManagerReports to: Director of Account ManagementPosition Status: ExemptGENERAL PURPOSE OF JOB:The account manager supports customers by providing helpful information, answering questions, and responding to complaints. They're the front line of support for clients and customers and they help ensure that customers are satisfied with...

  • Inside Sales Account Manager

    4 days ago

    Arlington Heights, Illinois, United States Venteon Full time $80,000 - $120,000 per year

    A Leader in the Steel Processing Industry needs an Inside Sales Account Manager in the Wheeling, Illinois Area. Previous Business Development and Account Management Experience in Steel Sales is Needed. Some Travel to Customers will be Required. This is a Full Time, Permanent, Direct Hire Position offering Competitive Compensation, Commission, Car Allowance,...

  • Key Account Manager – Dental Supply

    4 days ago

    Arlington Heights, Illinois, United States hireneXus Full time $90,000 - $120,000 per year

    KEY ACCOUNT MANAGER – Dental SupplyKey ResponsibilitiesDrive Sales GrowthProactively grow revenue within your assigned customer base through field visits, email outreach, and timely follow-up on inbound inquiries.Understand Customer NeedsEmploy a consultative sales approach to uncover customer challenges and deliver tailored solutions leveraging our...

  • Bakery Production Manager

    3 days ago

    Glendale Heights, Illinois, United States Grecian Delight | Kronos Foods Full time $110,000 - $130,000 per year

    Grecian Delight | Kronos Foods ("GDK") stands at the forefront as a premier provider of authentic Greek and Mediterranean cuisine. Our portfolio, featuring gyros, specialty meats, pitas, flatbreads, tzatziki, hummus, spreads, falafel, ready-to-eat and plant-based proteins, along with value-added bakery products, reflects our commitment to quality and...

  • General Manager

    3 days ago

    Glendale Heights, Illinois, United States OSM Worldwide Full time $100,000 - $115,000 per year

    Drive Innovation. Lead Growth. Make an Impact.OSM is a leading shipping consolidator specializing in small parcel shipping for the eCommerce world. We've experienced tremendous growth over the past few years and have ambitious plans for the future. Now, we're looking for a General Manager to lead operations at our fully automated Sortation Center in Glendale...

  • Quality Manager

    4 days ago

    Glendale Heights, Illinois, United States Accurate Personnel Full time $80,000 - $120,000 per year

    Position:Quality ManagerReports To:Senior Director of Operations & SalesLocation:Multiple Facilities – Travel Required (Onsite Role)Position SummaryThe Quality Manager is responsible for leading and continuously improving the organization's Quality and Food Safety programs across all facilities. This role ensures that all products meet or exceed customer...

  • Account Executive

    2 days ago

    Arlington Heights, Illinois, United States VIDRINE PHARMACEUTICAL GROUP LLC Full time $60,000 - $120,000 per year

    About Company:PHILOSOPHYOur priority as a company is our patients come first. Our hallmark product is CARING. Our goal is to provide Pharmacy Care and Support for the patient, family, care givers, and health care team members.As our company works toward becoming the BEST OPTION in the health care arena, our goals will include the development of individuals...

  • District Sales Manager

    1 day ago

    Glendale Heights, Illinois, United States Lennox International Full time $110,000 - $145,000 per year

    Who We Are:Allied Air Enterprises is a division of Lennox International. We bring together the collective strengths of seven comfort brands – Armstrong Air, AirEase, Concord, Ducane, Allied, Allied Commercial and Magic-Pak to give distributors and dealers the ultimate source for heating and cooling solutions. From compact residential applications to large...

  • Director of Treasury, Risk and Fleet Management

    3 days ago

    Glendale Heights, Illinois, United States Climate Pros Full time $120,000 - $180,000 per year

    Overview:The Director of Treasury, Fleet and Risk Management, is responsible for overseeing the organization's financial assets, insurance risk management, workers' compensation programs, and fleet operations. This role ensures optimal liquidity, risk mitigation, cost-effective insurance coverage, and efficient fleet utilization. The Treasurer collaborates...