Business Systems Analyst

M9 Solutions is dedicated to providing IT services and solutions to the Federal Government by mobilizing the right people, skills, clearance levels, and technologies to help organizations who desire improved performance and modern, sustainable change. M9 has provided quality IT services and support to more than 30 Federal Agencies and multiple commercial customers nationwide. Our capabilities include digital transformation, software development, cloud migration, applications & infrastructure, cybersecurity, data delivery & analytics, and IT talent solutions.

M9 Solutions is seeking a Business Systems Analyst (Mid) to work onsite in support of a government contract for a client located in Washington, DC. An active TS/SCI clearance is required.

Responsibilities

• Develops and prepares complete, clear, and concise formal and informal presentations, reports, correspondence, briefings, charts, tables, and graphs on a wide variety of IT topics and initiatives to executive management and key stakeholders.
• Maintains, curates, retires, and improves inventories of IT assets and information systems, including data quality assessments, customer service, and customer coordination. Drafts and updates technical documents and user guides, and requirements gathering and grooming.
• Manages information system retirement processes, including customer service and customer coordination, providing guidance to system owners and technical staff on system retirement processes, coordinating with legal and records staff to ensure processes are followed, and tracks and engages system POCs to ensure retirement progress.
• Creates and implements quality assurance/quality control programs such as standardized operating procedures, regular and ad-hoc audits of system data, and in-application validation.
• Works on importing and exporting data from various applications, creation and curation of reports, hosting office hours with users from across the enterprise, creating and presenting training materials, responding to customer service requests in email and ticketing systems, updating system and program documentation, drafting and refining business requirements including wireframes, user-acceptance testing of technical requirements, and coordination with key stakeholders and applications. 
• Establishes and maintains relationships with working-level stakeholders, including external partners.

Required Skills and Qualifications

• TS/SCI security clearance.
• Bachelor's degree or equivalent practical experience.
• 5+ years of experience tracking, monitoring, and auditing records of information systems and IT assets.
• Attention to detail and strong customer service skills.
• Solid written and oral communication skills.

Preferred Skills and Qualifications

• Next Generation Enigma, Excel, PowerQuery, and PowerBI experience.
• Experience extracting business intelligence insights from BigFix, Joint Cybersecurity Authorization and Management (JCAM), Xacta, Tenable, Microsoft Defender, JIRA, and HR Reports.
• Experience managing stakeholder groups and extracting customer requirements. 

Full-Time Employee Compensation

• M9 Solutions' pay range for this position is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include, but are not limited to, responsibilities of the position, education, experience, knowledge, skills, abilities, as well as internal equity, location, alignment with market data, applicable bargaining agreement (if any), or other law.
• M9 Benefits - 

M9 Solutions, LLC (M9) is a Federal contractor and we comply with all applicable federal laws prohibiting discrimination in employment, including Title VII of the Civil Rights Act of 1964. We also adhere to the affirmative action requirements of the Vietnam Era Veterans' Readjustment Assistance Act (VEVRAA) and Section 503 of the Rehabilitation Act, ensuring equal opportunity for veterans and individuals with disabilities. Please click here to complete M9's Voluntary Self-Identification Form and then email it to  If you need accommodation during the application process or encounter difficulties using our website, please contact our Human Resources Department at  or

With 14+ years of proven delivery and steady growth, M9 Solutions is a unique small business with credible past performance and key capabilities offering project management services, solution architects, business analysts, program managers, technical architects, and technical consultants. M9 was recognized as an Inc. 5000 Fastest-Growing Private Companies in 2021, 2020, 2019, 2018, 2017, 2016, and 2012. M9 Solutions believes that work should be fun, rewarding, and something everyone can be excited about. We offer a competitive compensation package and value diversity in driving the vision of the company.

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