Retail Sales Leader

About PHOENIX 

PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands worldwide. Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident and effortless style whether dressing for work, everyday or special occasions. Bonobos is a menswear brand known for being pioneers of exceptional fit and a personalized, innovative retail model. Customers can experience our brands in over 400 Express retail and Express Factory Outlet stores, 50 Bonobos Guideshops, and online at  and 

About Bonobos

We are on a mission to make fits and connections that inspire people to be themselves. Our Bonobos menswear brand is known for being a style instigator and offering perfect-fit risks through our innovative retail model and personalized experience. Launched online in 2007 with its signature line of chinos, Bonobos now offers a variety of styles available to order online and to try on at any one of our 60+ Guideshop locations. Our Guideshops are in-real-life stores that deliver one-on-one service and expert fit advice. Don't think traditional retail, Bonobos is something you haven't seen before. 

The Bonobos team is vibrant, collaborative, and inclusive. We value self-awareness, empathy, intellectual honesty, positive energy, and judgment, often over experience. We've created a culture where collaboration and communication are paramount, all while making time for fun and celebrating extraordinary efforts. 

Bonobos is seeking a Lead Guide, otherwise known as a Retail Sales Leader, in our Guideshop. 

A Lead Guide is our version of a retail sales leader who is customer-obsessed, fit-focused, incentive-driven, and a sales powerhouse. Our Lead Guides use their product knowledge to deliver an exceptional customer experience in a unique retail setting. At Bonobos, we offer a best-in-class product assortment that includes a full wardrobe of better-fitting men's clothing, for every guy, for every occasion, with clothes available to try on at our retail Guideshop locations. Our one-on-one, appointment-based experience offers customers both an alternative and complementary service to our web-based store. Don't think traditional retail; what we're building you haven't seen before. 

Key Responsibilities 

• Deliver an exceptional customer experience and maximize personal sales results 
• Coach Guides during scheduled shifts to provide an exceptional customer experience 
• Execute closing and opening Guideshop duties as assigned 
• Act as the leader and take on management responsibilities when the Guideshop Manager is not available 
• Support expense budget, payroll control and procedural compliance for Guideshop  

Required Experience & Qualifications  

• Have 2-5 years of retail or sales experience in a leadership capacity or relevant experience 
• Consistently achieve personal and overall store sales goals 
• Able to work a flexible schedule according to the needs of the business, including evenings, weekends, and holidays 
• Knowledge of men's fashion, fabrics, styles and fit  

Preferred Qualifications (Skills and Abilities)  

• Know or want to learn as much as possible about men's fashion, fabrics, styles, and fit 
• Cultivate an environment of genuine connection where all customers and associates feel welcome, heard, and valued 
• Are enthusiastic about coaching and mentoring a team and inspired to lead by example 
• Create and ensure a cohesive work environment that inspires engagement 
• Self-motivated and confident in your ability to network and generate leads 
• Strong time management, organizational skills and skilled at written and verbal communication 

Benefits and Compensation

PHOENIX offers a range of benefits to help protect full-time associate's health and long-term financial security including: 

• Medical, pharmacy, dental and vision coverage 
• 401(k) and Roth 401(k) with Company match 
• Merchandise discount 
• Paid Time Off 
• Parental leave for new moms and dads 

For part-time associates, PHOENIX is partnering with LIG Solutions to help associates obtain individual insurance coverage that best fits their needs and budget, including major medical, dental, vision, supplemental insurance, life Insurance and more.

Additionally, part-time associates may be eligible to receive paid sick leave, public health emergency leave and to participate in the 401(k) and Roth 401(k) with Company match. 

Full-time and part-time associates may also be eligible to participate in the Bonobos Guideshop Incentive Plan.

Actual compensation offered is dependent upon a number of factors including, but not limited to, work location, education, relevant skills and experience of the candidate.

If you would like to know more about the California Consumer Privacy Act click here.

An equal opportunity employer, PHOENIX does not discriminate in recruiting, hiring or any other terms and conditions of employment hiring on the basis of any federal, state, or locally protected characteristic. PHOENIX only hires individuals authorized for employment in the United States. PHOENIX is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to search and apply for a job position due to a disability, please call and say 'Associate Relations' or send an e-mail to  and let us know the nature of your request and your contact information.

Notification to Agencies: Please note that PHOENIX does not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, PHOENIX will not consider or approve payment to any third-parties for hires made.