Learning & Development Director

Who We Are

The CRVA works to deliver experiences that uniquely enrich the lives of our visitors and residents. Through leadership in destination development, marketing and venue management expertise, the CRVA leads efforts to maximize the region's economic potential through visitor spending, creating jobs and opportunities for the community. Brands supported by the CRVA include the Charlotte Convention Center, Spectrum Center, Bojangles Entertainment Complex, NASCAR Hall of Fame, Charlotte Film Commission, Visit Charlotte and Visitor Info Centers.

Job Summary

The Director of Learning and Development is a leader, responsible for partnering with the CHRO to lead cultural programs and learning programs that support the strategy of the CRVA. This position will support all levels of the organization with aligning organizational culture, learning and development, and performance.  Serves as a subject matter expert to implement and deliver training and development programs and resources.  

1. Essential Job Duties

• Leads the learning and development initiatives to support the mission, vision, and values of the CRVA.
• Develops and actively collaborates with CHRO in building a strong learning culture. 
• Develops and provides training and tools to equip team members and leaders in performance management best practices. Creates related policies and procedures and manages the execution of this process. 
• Designs, executes, and evaluates training programs for leaders and team members.
• Designs and creates training materials, training content and trains internal facilitators.
• Leads the internal employee committee in charge of planning Directors and Managers meetings. This includes developing the agenda, training topics and content and logistical work to deliver these monthly meetings successfully. 
• Oversees and executes Onboarding program for all new hires.
• Manages the planning process and budget for learning and growth, manages the vendor selection process and vendor relationships, and manages software contracts.
• Maintains assignments, access, and specialized content within our LMS. 
• Plays a leadership and influential role to develop and implement organizational initiatives to drive adoption of our Core Values and Culture, specifically innovation, employee first culture, and distributed leadership, demonstrating the importance of storytelling to drive culture change and support organizational success. 
• May perform other duties as required.

1. Consistently deliver the best in customer service.  By supporting the CRVA customer experience initiatives and decisions underscoring the Service Philosophy will champion the evolution and continuity of building and leading teams to work collaboratively across the organization and greater Charlotte community, to deliver memorable customer experiences.

1. Champion CRVA's mission, vision and core values and comply with organizations policies and procedures.  

Scope of Responsibility

• This job is responsible for budgetary analysis, preparation, and review of learning and development expenses.
• This job will have periodic access to confidential data including financial statements, company records and/or minutes, customer quotes, product costs, and company plans, designs, and/or programs.
• Fosters an environment that embodies the core values of the CRVA, motivating personnel to develop their skills and abilities and demonstrating by personal example the desired standards of conduct and work performance.

Supervisory Responsibility

• This role has no supervisory responsibilities

Knowledge and Skill Requirements

• Ability to write reports, employee communications, and training and procedure manuals in a way to effectively explain complex data concepts to a variety of audiences.
• Effective storyteller who can interpret and present business information and respond to questions from diverse stakeholders. 
• Can design training materials in an innovative and effective way for adult learners. Can effectively teach various topics to a variety of employee levels in the organization. 
• Proven creative problem-solving skills and analytical skills, always looking to solve the root of a problem, and striving for a comprehensive, sustainable solution.
• Ability to lead a team dedicated to the organization's customer service standards, going the extra mile to satisfy and exceed internal partner needs, treating all stakeholders and vendors with highest degree of respect and courtesy, and delivers exceptional service to internal and external customers.

Education and Experience

• Bachelor's degree (B. A.) from accredited college or university is required.  Training certifications preferred.
• Minimum 7 years related experience and/or training or equivalent combination of education and experience in Human Resources, Learning and development. 
• To perform this job successfully, qualified applicants should have advanced knowledge of Microsoft Word, Excel, PowerPoint, and ADP.  

Physical Demands

• The employee must be able to lift and /or move up to 10 pounds.

Travel Required

• This role has minimal travel. 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Our "employee first" culture requires engagement and engagement can't happen without the voices of many talented individuals charting our direction.