Vice President of Mortgage Sales Operations

AmeriSave Mortgage has set the standard in online mortgage lending with over $130 billion in funded loan volume. As one of the top-rated, largest privately-owned online mortgage lenders in the nation, our mission is to deliver beneficial, responsible home lending solutions with unwavering integrity, dedication and excellence.

Our employees are the driving force behind our success. We believe in the power of a dynamic and talented workforce and creating an environment where your contributions are not just recognized, they're celebrated. Your success is our success, and we are seeking skilled professionals who are ready to bring their A-game, exceed benchmarks and enhance the overall excellence of AmeriSave, while also growing and advancing their careers.

At AmeriSave, we're one team with one shared dream - to be the best. Let's redefine excellence together

What We're Looking For:

AmeriSave is seeking a dynamic and results-driven Vice President of Sales Operations to lead our nationwide contact center team , consisting of approximately 200 professionals. This role will focus on driving front-end production, developing the leadership team, optimizing operational efficiency, and delivering customer experiences across all inbound and outbound channels.

What You'll Do:

• Lead and scale a high-performing, multi-site call center operation supporting mortgage, home equity, and personal loan products.
• Develop and execute strategic plans to improve customer satisfaction, operational efficiency, and conversion rates.
• Coach and develop high-performing sales professionals, fostering a culture of accountability and excellence.
• Monitor daily sales activity, including call performance and client interactions, to ensure consistent execution.
• Establish KPIs and reporting frameworks to monitor performance and drive continuous improvement.
• Track and analyze performance metrics to identify opportunities for improvement and profitability.
• Collaborate cross-functionally with Sales, Marketing, Product, and Compliance to align call center operations with business goals.

What You'll Need:

• Proven leadership experience in consumer direct lending, mortgage call center in mortgage, home equity, or personal loans.
• Demonstrated ability to coach and scale sales teams effectively.
• Excellent communication, strategic thinking, and decision-making skills.
• Strong analytical, communication, and change management skills.
• Proven success managing large, distributed teams in a high-volume, metrics-driven environment.
• Track record of driving revenue growth and operational excellence.

**Please note that the compensation information that follows is a good faith estimate for this position only and is provided pursuant to the Colorado Equal Pay for Equal Work Act and Equal Pay Transparency Rules. It is estimated based on what a successful Colorado applicant might be paid. It assumes that the successful candidate will be in Colorado or perform the position from Colorado. Similar positions located outside of Colorado will not necessarily receive the same compensation. **

Compensation:

Annual compensation for this position generally ranges from $100,000 - $250,000.

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Employee discounts
• Health insurance
• Life insurance
• Paid time off
• 12 paid holidays per year
• Paid training
• Referral program
• Vision insurance

Supplemental pay types:

• Bonus
• Referral bonuses

AmeriSave is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

California Consumer Privacy Act Disclosure Acknowledgment

Employment Applicants, New Hires, and Employees Residing in California

AmeriSave Mortgage Corporation's Privacy Policy Statement ("Policy") can be reviewed here:

AmeriSave Mortgage Corporation's California Consumer Privacy Act ("CCPA") Recruitment Disclosure can be reviewed here:

When AmeriSave's Human Resources Department makes future requests for personal information, the same Policy is applicable. By applying, you understand this acknowledgment covers current and future personal information requests. You also acknowledge the business purpose of the personal information collected and that future requests may occur while applying for a position at AmeriSave and/or during employment, if applicable.