IS Business Applications Analyst

About Shepherd Center

With five decades of experience, Shepherd Center provides world-class clinical care, research, and family support for people experiencing the most complex conditions, including spinal cord and brain injuries, multi-trauma, traumatic amputations, stroke, multiple sclerosis, and pain. An elite center ranked by U.S. News as one of the nation's top hospitals for rehabilitation, Shepherd Center is also recognized as both Spinal Cord Injury and Traumatic Brain Injury Model Systems. Shepherd is the only rehabilitation facility in the nation with an intensive care unit on-site, allowing us to care for the most complex patients and begin the rehabilitation process sooner. Shepherd Center treats thousands of patients annually with unmatched expertise and unwavering compassion to help them begin again.

Shepherd Center's culture is one of hope, humor, and hard work. You will enjoy career growth, strong relationships with co-workers, strong support from leadership, and fun activities that have kept over 12% of staff members working at Shepherd for more than 20 years.

The Business Application Analyst is responsible for the design, build, testing, validation, maintenance, and ongoing support of various business applications, such as Workday, UKG Kronos, RLDatix, and SnapComms. The Business Applications Team is also responsible for software development on various platforms, such as ServiceNow, as well as system interface development and support. They are adept at assessing the business requirements, functional/technical design, coding, testing, implementation, and maintenance requirements of system interfaces.

Gather and analyze operational workflows, technical requirements, and functional specifications for various business applications.

• Demonstrate business and application expertise during workflow design, validation sessions, integrated work sessions, and on-going system optimizations.
• Work with users, other IS analysts and system vendors to design, develop, test, and implement business applications and data integration solutions.
• Perform application and integration testing using structured test scripts; document results and follow up on identified issues.
• Test software prior to implementation, as well as that of others on the Business Applications Team, against project requirements.
• Conduct unit testing on data integration components.
• Troubleshoot system issues when necessary, solving moderate to complex application and integration issues. Follow up in a timely manner with appropriate customers and IS personnel.
• Ensure change control and change management procedures are properly followed.
• Routinely review system integration error queues. Work with customer and IS personnel for resolution of errors.
• Create documentation and knowledge articles for assigned development projects; review that of others on the Business Applications Team.
• Actively communicate with team members and IS Management regarding ongoing project statuses.
• Escalate issues to IS Management when appropriate.
• Effectively communicate with customers.
• Maintain knowledge of current technology in use at Shepherd Center and its ability to achieve business objectives.
• Provide general support, administration, and maintenance of the ServiceNow platform and associated applications.
• Member of the Tier 2 On Call rotation as necessary for afterhours system interface support.
• Perform other related duties as required.

Bachelor's degree in computer science, Information Systems, engineering or equivalent related experience.

• Three to five years of experience in an Information Systems environment; two to four years of experience in software development.
• Familiarity with the healthcare environment, HL7, Microsoft operating system, SQL database structure, query language and networking protocols.
• Experience with web technologies, such as Java, C#, REST/SOAP, and scripting languages.
• Hands on experience in software development and coding; experience in more than one programming language preferred; passionate about coding.
• Outstanding Written and Verbal communications skills; able to articulate complex technical topics for non-technical audiences.
• Strong personal ownership with the ability to set and meet high professional standards.
• Ability to analyze complex situations and develop creative solutions.
• Strong problem-solving and critical thinking skills; strong deductive and inductive reasoning.
• Strong Analytical Aptitude.
• Ability to multi-task and self-direct.
• Strong Organization Skills.
• Ability to interact with non-IS associates and management on projects.
• Ability to plan and organize work to meet pre-established deadlines.
• Ability to work with peers, associates and all levels of management; ability to develop and maintain positive working relationships.
• Ability to work in a fast-paced and deadline-oriented environment, ability to multi-task and work under pressure.
• Self-motivated with critical attention to detail, deadlines and reporting.
• Ability to provide advanced-level Information Systems expertise in solving and evaluating complex issues