Regional Route Manager

2 days ago

Sterling Heights, Michigan, United States Continental Services Full time $65,000 - $70,000
Regional Route Manager

Department: SH RBM 130001

Employment Type: Full Time

Location: Sterling Heights

Reporting To: Eric Pierce

Compensation: $65,000 - $70,000 / year


Description The Regional Route Manager is the operational and leadership backbone of Continental's Market and Vending business. You will drive excellence in Route Optimization, Employee Retention, Compliance, and Fleet & Driver Safety. You will serve as the critical link between centralized support teams and field employees, ensuring seamless delivery, exceptional guest experience, and optimal operational efficiency.

Essential Duties & Responsibilities Route Optimization (Market & Vending Routes)
  • Analyze and design efficient delivery and service routes leveraging route optimization tools.
  • Continuously refine route schedules to maximize driver productivity while maintaining superior guest experience.
  • Collaborate with the scheduling and product team to ensure proper fulfillment and client satisfaction. 
  • Monitor service frequency and adjust based on seasonal demand, traffic patterns, and customer preferences.
  • Collaborate with internal teams on new installs, swaps, removals, etc. to ensure inventory integrity and proper service level. 
Employee Retention & Development
  • Foster a positive, collaborative, and high-performance culture among drivers and field personnel.
  • Lead the full employee lifecycle: recruiting, onboarding, training, coaching, and performance management.
  • Implement incentive programs, mentorship models, and career pathways to boost retention.
  • Serve as a role model by embodying Continental's values of respect, integrity, and innovation.
Market & Vending Procedure Compliance
  • Ensure strict adherence to all Standard Operating Procedures (SOPs) across all market and vending operations.
  • Audit field operations for quality assurance, including food safety, merchandising standards (plan-o-grams), and cleanliness.
  • Train staff regularly on operational updates, compliance requirements, and guest satisfaction benchmarks.
  • Partner with Marketing to maintain a brand-consistent presence in client locations.
Fleet & Driver Safety
  • Enforce Continental's driver safety policies including vehicle inspections, safe driving practices, and accident reporting.
  • Monitor fleet health and work proactively with maintenance teams for preventive servicing.
  • Implement driver safety training programs and corrective action plans when necessary.
  • Maintain compliance with DOT regulations and ensure all drivers maintain required licenses, including Chauffeur licenses.

Job Requirements
  • Bachelor's degree in Business, Supply Chain, Sales, or equivalent industry experience.
  • 5+ years of experience in route management, field operations, or logistics in food services or retail vending.
  • Proven leadership experience with teams in distributed, route-based businesses.
  • Valid Chauffeur's License and clean driving record.
  • Strong analytical skills to optimize routes, manage KPIs, and drive efficiency improvements.
  • Excellent communication, organizational, and interpersonal skills.
  • Technology-savvy with proficiency in Microsoft Office Suite and routing/logistics software.

Benefits  We prioritize the health, wellness and work-life balance of our team members and designed our comprehensive compensation packages to reflect that. 

• Full-time team members are eligible for medical, dental and vision insurance, life insurance, disability insurance, parental leave, 401(k) with company match, at-work dining perks, flexible schedules, generous PTO, and a total rewards program. Team Members can also use our inclusive employee assistance program. 
 
• Part-time Team Members are eligible for our 401(k) with company match, at work dining perks and team members can also use our inclusive employee assistance program. 
 
 Location-specific perks may also include wellness programming, on-the-job training, corporate-hosted courses, certifications and team events.  
#CONALB #LI-SH1

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