Barista - The Chloe Nashville

BARISTA - THE CHLOE NASHVILLE

1906 ACKLEN AVE, NASHVILLE, TN

JOB PURPOSE

A barista at The Chloe is responsible for creating exceptional experiences by providing warm, engaging, and personalized service to all guests. This role requires a passion for hospitality, crafting and serving quality hot and cold coffee beverages, alcoholic beverages and the ability to engage with guests to deliver memorable experiences, and a commitment to upholding The Chloe's standards of 21st Century Southern Hospitality. The ideal candidate is attentive, knowledgeable, and passionate about food and beverage. Also, embodying The Chloe's core values, maintaining a clean and organized bar environment, ensuring accurate cash handling, and contributing to the overall success of the restaurant and bar operations.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Guest Service and Engagement:

• Provide a warm, welcoming, and engaging experience for guests throughout The Chloe.
• Interact with guests in a friendly and professional manner, serving coffee beverages and specialty orders, while offering recommendations based on guest preferences.
• Create a lively and enjoyable atmosphere, promoting guest interaction and satisfaction.
• Have a sound understanding of the properties outlets, rooms and f&b offerings should I guest ask questions about the property.

Food & Beverage Preparation and Presentation:

• Prepare and serve hot and cold coffee beverages, according to standard recipes and The Chloe's quality standards.
• Maintain knowledge of all coffee offerings and provide guests and team members with accurate information and recommendations.
• Have a strong knowledge of our breakfast food offerings and of The Chloe's beverage menu and cocktails.
• Garnish and present drinks in an aesthetically pleasing manner, enhancing the guest experience.
• Cleaning and restocking work areas, emptying trash and sanitizing equipment and utensils.

Inventory and Stock Management:

• Maintain accurate inventory levels by regularly monitoring and restocking coffee supplies, including ingredients, equipment, chinaware, and disposables, communicating with management as needed.
• Conduct regular inventory checks and report discrepancies or shortages to the Beverage Director.

Cash Handling and Financial Transactions:

• Accurately process guest payments, including cash, credit card, and room charges, using the restaurant's point-of-sale (POS) system.
• Maintain a balanced cash drawer and reconcile transactions at the end of each shift.
• Follow cash handling procedures and report any discrepancies immediately.

Cleanliness and Safety Compliance:

• Maintain a clean and organized barista area, ensuring all workstations, equipment, and glassware are sanitized and ready for use.
• Adhere to all health and safety regulations, including responsible service, and comply with all local, state, and federal laws.
• Report any safety hazards, equipment malfunctions, or guest incidents to the management.

Collaboration and Team Support:

• Work closely with management, servers, kitchen staff, and other team members to ensure seamless service flow and guest satisfaction.
• Assist in training new baristas, sharing knowledge and best practices to support their development.
• Participate in team meetings and contribute ideas to enhance the bar's operations and guest experiences.

ESSENTIAL CHARACTERISTICS

• Must Be the Embodiment of Our Five Values:
• I See You, I Love You
• Be Inspiring
• Do Cool Sh*t and Stay Humble
• Teach Why
• Create Contagious Joy
• Must embody an entrepreneurial spirit with a willingness to innovate and create solutions.
• Maintain an upbeat and optimistic outlook, believing in endless possibilities.
• Display a deep passion for food, wine, and spirits industry.
• Embrace a profound passion for creating joyful and fulfilling experiences.
• Operate in a LEAN manner, fostering efficiency.
• Welcome feedback and demonstrate the ability to apply it effectively.
• Personify Excellence in 21st Century Southern Hospitality.
• Be physically, mentally, and emotionally present for our team and guests.
• Possess organizational, planning, and efficient execution skills.

QUALIFICATIONS

• Prior barista experience recommended.
• Toast POS experience is helpful
• Be able to stand for long periods of time, remain organized, and think quickly and effectively.
• Solid understanding of food ingredients and allergens.
• Ability to carry a drink tray or multiple dishes of food to tables.
• Strong customer service and interpersonal skills.
• Ability to multitask and handle high-pressure situations with poise.
• Strong organizational and time management skills.

COMPENSATION

Hourly : $10 to $12 + Tip Pool

Additional Benefits:

• Affordable Health Insurance
• Free access to Mental Health Services through WeHelp and Oyster Sunday Benefits
• Free access to Oyster Sunday Wellness Dashboard which offers discounts on Health Services, Gyms, Continued Education, Knives, Cookware, Subscriptions and more
• Employee Discounts to all L+S Venues

Job Types: Full-time, Part-time

Pay: $ $25.00 per hour

Benefits:

• Flexible schedule
• Health insurance

Work Location: In person