IT Help Desk Support Agent

Westport Properties, Inc. is looking for a talented IT Help Desk Support Agent to join our team. The focus of this job is on producing high quality, detailed work based on guidelines and procedures. If you have technical experience in computer repair, systems management, or IT support, read on an apply today

Job Title: IT Help Desk Support Agent

Reports To: Help Desk Supervisor

Location: Remote to Nashville metro area. This position will start out as fully remote and will eventually transition to in-office/hybrid.

FLSA Status: Non-Exempt/Hourly

Position Status: Full-Time

Work Schedule: Tuesday-Saturday 9 am - 6 pm local time, occasional overtime depending on departmental needs

Pay Range: $ $20.00 per hour

Travel Time: may require occasional in/out of state travel

Job Summary

The IT Help Desk Support Agent requires a strong knowledge of computer hardware and software and proficient knowledge in troubleshooting technical problems. The IT Help Desk Support Agent will work closely with employees, management, and IT vendors with a variety of IT skills levels. A strong knowledge of computers and how they operate, which includes having a broad understanding of hardware and software, operating systems and basic computer programs is required.

Essential Duties and Responsibilities

• Provide functional IT Support to all user levels within the Organization
• Provide exceptional Customer Service to our end-user
• Diagnose computer problems, networking technology issues, install software, and perform tests on computer equipment and programs
• Troubleshoot technical problems over the phone, remote and in-person
• Setup and deploy IT equipment, network equipment, monitor systems, perform maintenance
• Assist with drafting general IT procedures and technical documentation (i.e., tutorials, how-to-guides)
• Small percentage of travel may be required depending on project assignment
• Periodic special projects and duties may be assigned based on Company need and requirements
• Must be able to perform a variety of duties, often changing from one task to another, with frequent interruptions or distractions and within tight deadlines
• Other Duties as Assigned

Qualifications Required

• Has familiarity in a technical role (i.e., Computer Repair, Systems Management, IT Support, etc.)
• Knowledge in matters related to: Computer Hardware, Telecommunication, Logistics, Networking
• Knowledge of Microsoft Windows family of Operating Systems
• Knowledge Microsoft Office 365
• Ability to understand and convey Company Policies and relevant industry standards
• Ability to analyze and configure data for reporting purposes
• Ability to handle all Department and Company matters with confidentiality and in a timely matter
• Ability to effectively communicate while exercising diplomacy, sound judgment and tact
• Ability to deal effectively with co-workers, department supervisors and managers, and other consultants and/or vendors
• Ability to meet deadlines on time with minimal supervision
• Ability to work flexible hours depending on various departmental project deadlines and/or Company sponsored programs

Core Competencies

• General office and telephone skills are required
• Basic Computer Skills are required
• Logistics experience preferred but not required
• Excellent written and verbal communication skills
• Exceptional organizational and prioritization skills
• Proactive, self-starter, goal oriented
• Maintain a positive attitude and composure in an IT Support role
• Uphold Company's Mission Statement and Core Values

Education

• High School Diploma with some college required
• Preferred Associate's and/or bachelor's degree in Computer systems or similar field
• IT Certification preferred but not required (CompTIA A+ certification, Microsoft Certified IT Professional, Cisco certified network associate, etc.)
• Minimum 1-2 years of experience in a technical role (i.e. Help Desk, Technical Support)
• Relevant experience in matters related: Networking (LAN concepts, Wifi), Windows (MacOS a plus), PC Hardware

Benefits for Full-Time Employees

• $7,800 contributed annually toward health benefits: medical, dental, vision
• Company paid life insurance coverage – up to $50,000 per employee (basic life and AD&D)
• 401(k) plan with employer match
• Generous paid time off offered – earn 3 weeks per year beginning at hire date
• Up to 10 paid holidays
• Paid ongoing professional development and training
• Rewards and recognition
• Company sponsored events throughout the year (holiday parties and gifts, company picnic, team building, etc.)
• Potential for growth and advancement
• Discretionary bonus based on several factors

About Westport Properties

Founded in 1985, Westport Properties ("WPI") is an owner-operator of self storage, multifamily and industrial properties across the United States. The Company is a fully integrated operator that develops, acquires and manages its portfolio as well as providing third-party management services. As of January 2025, WPI has over 17 million square feet of self storage space under management and its total assets under management is over $3 billion with its US Storage Centers brand as well as over 650 multifamily units while employing over 600 people nationwide. WPI is a founding partner of the 501(c)3 Kure-It, a non-profit organization that raises money for underfunded cancer research, and Charity Storage, a 501(c)3 that uses vacant storage units to raise money for local charities. To date, Kure-It has raised over $15M and Charity Storage has raised over $1.2M.

Disclaimer

All employees must pass a post-offer, pre-hire background screening which includes a multi-state criminal check and DMV records. Furthermore, this job description is subject to change at any time. Nothing in this job description is meant to guarantee employment status and/or position. This job description neither restricts nor prevents management's right to assign and/or reassign duties and responsibilities to this job at any time of the essential functions. It does not proscribe or restrict the tasks that may be subsequently assigned.