Box Office Representative

2 weeks ago

Albany, New York, United States Albany Symphony Orchestra Full time $24,000 - $36,000 per year

Box Office Representative

Reports to: Senior Patron Services Manager

Summary: The Box Office Representative is responsible for managing ticket sales and customer service for the Albany Symphony. The ideal candidate will be a clear verbal and written communicator, organized, detail-oriented, and enjoy working in a fast-paced environment. The position includes scheduled hours, including occasional evening and weekend hours for Albany Symphony performances and events. This is a part-time position reporting to the Senior Patron Services Manager (transitioning to the Marketing Manager). The Albany Symphony welcomes candidates who represent diverse communities and perspectives.

Duties and Responsibilities

  • Have a working knowledge of Albany Symphony concert and events, policies, services, and venue amenities
  • Provide quality customer service to all patrons
  • Manage day-to-day operations of ticketing and subscription sales. Assist in the management of donation processing as needed.
  • Sell tickets to customers in person, over the phone, by email, and by mail
  • Accurately process payments (cash, credit card, gift certificates, etc.)
  • Fulfill subscription orders sent directly to Albany Symphony, and through telemarketing vendors
  • Ensure accurate information on patrons is processed at the point of purchase, asking relevant data protection questions
  • Answer customer inquiries in a prompt and efficient manner
  • Manage email communications to shared Inbox
  • Manage the annual subscription fulfillment process
  • Ensure the fulfillment of house seats, comps, and trade requests.
  • Work with Albany Symphony and venue staff to manage the setup and sales of all tickets and subscriptions at all concerts and events, will-call ticket pick up, and resolution of any seating or ticketing issues.

Box Office Hours

  • Tuesdays, 10am-4pm
  • Thursdays, 10am-4pm
  • Concert Weeks, Tuesday-Friday, 10am-4pm
  • Concert Day, 2 hours prior to concert start time through intermission

Skills and Qualifications

  • Excellent customer service, communications skills and phone etiquette
  • Strong attention to detail
  • Ability to learn and use a variety of technical systems, including the Albany Symphony's Customer Relationship Management system (CRM) Spektrix and email platform Outlook.
  • Ability to handle financial transactions and make change
  • Ability to work efficiently with little supervision
  • Ability to remain pleasant during challenging situations
  • 2+ years experience working in customer relations or box office for a performing arts organization

Compensation and Benefits

Competitive hourly compensation at a rate of $18 per hour. Hours will be determined each week over a Monday to Sunday week and mutually agreed by you and your supervisor. Hybrid schedule is possible depending on location and experience. Benefits include complimentary concert tickets, CDTA public transportation pass, access to professional development resources through Capital Region chambers of commerce and League of American Orchestras.

To Apply: Submit via email a résumé and a brief cover letter outlining your interest in this position to Please put "Box Office Representative" and your name in the subject line.

Job Type: Part-time

Base Pay: $18.00 per hour

Expected hours: 10 – 20 per week

Benefits:

  • Flexible schedule
  • Professional development assistance

Work Location: Hybrid remote in Albany, NY 12207

  • Event Marketing Coordinator

    3 days ago

    Albany, New York, United States Beacon Box Full time $48,000 - $62,000 per year

    Welcome to Beacon Box, your trusted partner in innovative marketing solutions. At Beacon Box, we specialize in delivering dynamic strategies that illuminate your brand's unique voice and amplify its impact.Job SummaryWe are seeking a motivated and outgoing Event Marketing Coordinator to join our growing team in Albany. This is an entry-level opportunity for...

  • Assistant Counsel, Box EXEC-253/21247

    2 weeks ago

    Albany, New York, United States State of New York - Education Department, State Full time $80,000 - $120,000 per year

    The duties that the incumbent of the vacancy will be expected to perform. Duties Description The New York State Education Department's (NYSED) Office of Counsel is seeking candidates for an Assistant Counsel (contracts) position in Albany. This Office is a dynamic team of attorneys which provides a wide array of legal services to the Board of Regents, the...

  • Office Assistant 1

    4 days ago

    Albany, New York, United States State of New York - Education Department, State Full time $30,000 - $44,828 per year

    The duties that the incumbent of the vacancy will be expected to perform. Duties Description For a list of duties that this title may perform please visit: The minimum qualifications required for this vacancy. Minimum Qualifications MINIMUM QUALIFICATIONS: NY HELPS This title is part of the New York Hiring for Emergency Limited Placement Statewide Program...

  • NYS Chief Technology Officer

    10 hours ago

    Albany, New York, United States NYS Office of Information Technology Services Full time $120,000 - $180,000 per year

    DescriptionDuties DescriptionITS provides operational support to state agencies on a 24x7x365 basis; some positions may be required to provide this critical service at any time.Under the guidance of the Chief Information Officer, the Chief Technology Officer (CTO) will develop and execute the State's technology strategy, ensuring alignment with the State's...

  • Assistant in Higher Education Opportunity

    4 days ago

    Albany, New York, United States State of New York - Education Department, State Full time $60,000 - $90,000 per year

    The duties that the incumbent of the vacancy will be expected to perform. Duties Description The New York State Education Department's (NYSED) Office of Education Policy is seeking candidates for an Assistant in Higher Education Opportunity position in the Office of Family and Community Engagement. Under the direct supervision of an Associate in Higher...

  • Bilingual Inside Sales Representative

    4 days ago

    Albany, New York, United States Lansing Building Products Full time $60,000 - $120,000 per year

    Lansing Building Products has supplied professional contractors with high-quality building products since its founding in 1955. Led by third generation President & CEO Hunter Lansing, we remain true to the family values and mission of Respect, Service and Excellence in everything we do. A certified Great Place To Work, Lansing has nearly 2,000 associates in...

  • Investigative Specialist 1, Box OEP-60/14716

    4 days ago

    Albany, New York, United States New York State Education Department Full time $60,000 - $85,000 per year

    Duties DescriptionThe New York State Education Department's (NYSED) Office of Higher Education is seeking candidates for an Investigative Specialist 1 position in the Office of School Personnel Review & Accountability (OSPRA). This Office is responsible for investigating complaints concerning allegations about the moral character of individuals who hold or...

  • Outside Sales Representative

    2 days ago

    Albany, New York, United States Acosta Full time $40,000 - $60,000 per year

    DescriptionThe Route Sales Representative closes sales through face-to-face interaction with customers based within assigned sales territories. They meet with potential and existing customers to present sales proposals and inform them of product benefits and features. The Route Sales Representative will play a key role in increasing distribution and display...

  • Associate in School Business Management

    4 days ago

    Albany, New York, United States State of New York - Education Department, State Full time $60,000 - $125,001 per year

    The duties that the incumbent of the vacancy will be expected to perform. Duties Description The New York State Education Department (NYSED) is seeking applicants for an Associate in School Business Management position in the Office of the Chief Financial Officer. The incumbent will serve as the "Chief of Staff" for the Chief Financial Officer. Duties of...

  • Agency Safety

    4 days ago

    Albany, New York, United States State of New York - General Services, Office of Full time $80,000 - $120,000 per year

    The duties that the incumbent of the vacancy will be expected to perform. Duties Description • Develop and administer mandated programs for the Health & Safety unit.• Conduct extensive field visits, on-site inspections, accident investigations, safety training, and awareness programs for OGS and all hosted State agencies.• Determine applicability of...