Director of Rooms

2 days ago

Menlo Park, California, United States Hotel Nia Full time $90,000 - $120,000 per year
Overview

Opportunity: Director of Rooms

Oversee all aspects of the Rooms Division with an emphasis on Front Office and Housekeeping operations in accordance with established guest service and sustainability standards. A hands-on, strategic, and inspiring leader, this Executive Committee level position is a key driver of guest satisfaction throughout the entire hotel.

Potential Career Path   

Assistant General Manager – General Manager

Essential Job Functions

  • Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.   
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
  • Monitor front office financial operations and ensure compliance with accounting controls and procedures.
  • Develop, implement, and monitor daily, weekly, monthly, and annual department-wide budgets and forecasts. Review, submit for approval, and order capital budget items as required.
  • Supervise all guest services department managers.
  • Review correspondence from guests and incident logs and direct staff according to information obtained.
  • Oversee vendor and personnel contracts throughout the hotel.
  • Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking.
  • Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Perform other duties as requested by management.

Position Requirements

  • Associate or Bachelor's degree preferred.
  • 5 to 7 years related experience.

  • Prior experience with Marriott brands, preferably within the Luxury or Premium segments.

  • Proven track record as a Department Head in both Housekeeping and Front Office Operations.

  • Demonstrated success in impacting guest and associate experience while consistently exceeding financial performance goals.

Work Environment and Context

  • Work schedule varies and may include working on holidays and weekends.
  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

About Us

Centrally located on the San Francisco Peninsula in the Menlo Park Gateway, Hotel Nia is redefining the expectation for high-end hospitality among Redwood City hotels in Silicon Valley.

This property is a part of the Echelon Luxury & Lifestyle division of HHM Hotels. 

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.

To see other opportunities at this location, click here.

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