Online Student Services Specialist

Req Id: 39290

Job Title: Online Student Services Specialist

City: Remote

As an Online Student Services Specialist, you will play a pivotal role as a fully competent and productive professional in providing Best-in-Class advising services to Purdue University online graduate students under general supervision. In this position, you will be responsible for ensuring the seamless progression and successful graduation of online graduate students pursuing certificates, master's, or doctoral degrees.

This position is fully remote, with the potential for coming to campus 1-2 times per year. Non-standard work hours (ex: evenings, weekend) may occasionally be required – particularly during peak enrollment periods. Advance notice will be provided. Applicants from all US time zones are welcome to apply.

For full consideration, a cover letter is required when submitting your application.

Key Responsibilities:

Onboarding and Registration : Support the onboarding process for new online students and ensure timely and efficient student registration.

Communication and Suppor t: Using predesigned communication plans, effectively communicate with students and with caseload, offering guidance and support throughout the academic journey.

Problem-Solving : Use problem-solving skills to address challenges and facilitate a positive student experience.

Collaboration : Work collaboratively with teams across Purdue University Online and engage with campus partners and stakeholders (including the Offices of the Registrar and Bursar, Financial Aid, Dean of Students, Graduate School, and program leads/chairs) in support of students.

Programmatic Support : Provide essential programmatic support and complete administrative duties to contribute to the overall efficiency and success of online graduate programs

At Purdue, you'll join a community where unrivaled pride and unlimited potential are more than just words—they're the foundation of how we work and grow, together. If you're ready to help build a better world through research that matters, take the next step and join us on this path.

When you join Purdue University, you join a community that keeps moving forward. For more than 150 years, we've been known for not only our groundbreaking work in STEM research, but also for our collective imagination, ingenuity and innovation.

Education and Experience

Qualified candidates will need:

• Bachelor's degree in business/management, higher education, student development, or related field
  Two (2) years of working with academic advising or online student services experience

Skills:

• Interpersonal, organizational, and written/oral communications skills; capable of planning for, managing, and executing events, programs, and administrative processes
• Ability to attend to details and provide excellent customer service
• Ability to interact positively with a diverse population, collaborate across organizational departments, think creatively, and work independently.
• Ability to identify and understand student service issues, client needs, and matters of a recurring nature to effectively address and resolve the issues. Initiate creative programming to engage student participation.
  Ability to collect, research, and analyze information for processing, monitoring, or measuring data.

Nice to Have:

Master's degree

Additional Information:

• Purdue will not sponsor employment authorization for this position
• A background check will be required for employment in this position
• FLSA: Exempt (Not Eligible For Overtime)
• Retirement Eligibility: Defined Contribution Waiting Period

Purdue is a community built on collaboration, with global perspectives, Boilermaker pride and endless opportunity to live, learn and grow. Join us and contribute to our culture.

Purdue University is an EO/EA University

Posting Start Date: 10/17/25