Field Service Technician, III

Function: Information Technology

Family: IT Service Delivery

Reports to: Field Service Supervisor Pay Grade: N11

Terms of

Employment:

• 230 days per year.
• At-Will employment agreement.
• Salary is at the pay grade N11 on the Non-

exempt SAISD Compensation Plan.

• The entry hourly rate of $20.70 with

consideration for directly related experience.

FLSA Classification: Non-Exempt

Funding

Source: This position is locally funded.

Job Scope

Performs routine work and applies minimal independent judgement and familiarity of the field to perform work.

Adheres closely to established policies and procedures to complete tasks. May be responsible for administration

of low complexity departmental programs.

Position Summary

The position is responsible for ensuring the proper day-to-day operation of technology applications and

equipment. Responsibilities will include providing desk-side telephone support and IT assistance in resolving

technology support issues, performing installations, repairs and upgrades, system backups, and other maintenance

related tasks. The Field Service Technician will be proficient in commonly used business applications, and assist by

providing software, hardware, and network support to administrative, campus and satellite campus staff.

Essential Functions / Key Responsibilities

1. Assist the Information Technology Services Delivery Department in performing hardware and software

inventories.

1. Utilize foundational knowledge to diagnose, troubleshoot, and solve basic hardware and software

problems on Windows, MacOS, iOS-based systems, and LAN/WAN networks.

1. Utilize foundational knowledge to provide technical support of software, to include installation,

identifying installation problems, installing basic software fixes and assist with software "pushes" across

the network.

1. Assist by retrieving and transporting desktops, laptops, printers, iPads, and other related peripherals to

departments, campuses, and vendors

1. Support with resolving technological support issues using basic technical knowledge that may require

desk-side assistance and live telephone support.

1. Assist in scheduling all initial setups of hardware: printers, scanners, and other peripherals.

2. Support with documenting work performed in an electronic work order system.

3. Assist with the creation and maintenance of spreadsheets to document and track department initiatives.

4. Remain apprised of the most recent trends and technologies.

5. Remain apprised of and comply with all State, District, and school regulations,

6. Perform other related duties as assigned within the appropriate skill and experience capabilities expected

for this position under close supervision.

Minimum Requirements

• High School Diploma/GED, some formal college or equivalent work experience.
• Up to 2+ years progressive experience in a computer installation, computer software maintenance, or

technical support related field.

• Valid Texas driver's license with a good driving record.
• Candidate must have satisfactory outcome of fingerprinting background check. Non-refundable fee

(approximately $50.00) paid by the employee.

Preferred Qualifications

• Associates Degree in an Information Technology related field.
• 2+ years progressive experience in a computer installation, computer software maintenance, technical

support related field.

• LAN/WAN topologies experience is preferred.

Knowledge, Skills & Abilities

• Proficiency in troubleshooting and resolving technological support issues by telephone.
• Strong interpersonal and communication skills with high level of integrity regarding department records.
• Proven ability to work as a member of a team to provide technical support to all staff.
• Strong ability to follow oral and written instructions under close supervision.
• Ability to complete intensive computer-related on the job training and the willingness to pursue

additional training.

Working Conditions

Work Environment:

• Computer, computer software programs and peripherals, teacher resource materials and

equipment, copier, fax, and other equipment applicable to position.

• Frequent exposure to temperature extremes (hot and cold), humidity extremes, noise. Occasional

exposure to biological hazards (communicable diseases, bacteria, insects, mold, fungi, etc.

Physical Demands/Requirements:

• Maintain emotional control under stress; work with frequent interruptions/deadlines and prolonged or

irregular hours; Frequent walking, standing, stooping, bending, pulling and pushing; Occasional: Lifting

and carrying 10-25 pounds frequently, 25-40 pounds occasionally, more than 45 pounds infrequently with

assistance; Pushing/pulling 10-35 pounds sporadically; May be required under specific circumstances to

provide physical restraint of students in danger of causing harm to themselves or others; Frequent

districtwide and occasional statewide travel.

Supervisory Responsibilities / Direct Reports

• None

San Antonio ISD is committed to non-discrimination on the basis of race, color, ethnicity, culture, religion,

national origin, age, sex, gender identity, gender expression, sexual orientation, appearance,

immigration/citizenship status, home language, socioeconomic status, or disability in its educational programs,

services, and District business functions.