Interpreter/Scheduler
4 days ago
What We're Looking For:
Fluent English speaker or native-like proficiency.
Clear and concise communication skills.
Project Management & CRM Proficiency:
o Direct experience with ClickUp, HubSpot, or other project management/CRM software is highly preferred.
o If no direct experience, candidates must demonstrate an ability to quickly learn complex software independently using available resources such as guides, tutorials, and minimal supervision.
AI Tool Expertise (Required):
o Familiarity with ChatGPT, Microsoft Copilot, or other AI tools to assist with project management and operational tasks.
o Must be able to write and optimize prompts effectively for work-related use.
Advanced knowledge of Microsoft Office 365 products.
o Outlook: email inbox management and organization required
o Teams: clear and concise communication with the project management team is critical to a smooth workflow
Ability to manage multiple projects in a fast-paced environment.
Detail-oriented and highly organized.
Experience working with remote teams in different time zones.
Key Responsibilities:
Respond to client and vendor emails professionally and efficiently.
Coordinate and schedule interpreter services.
Act as a liaison between clients, interpreters, and organizational stakeholders.
Maintain accurate records of interpreter assignments and related documentation.
Assist with the development and implementation of policies and procedures for interpreter services.
Recruit new interpreters on an ongoing basis.
Update our database of interpreters on an ongoing basis.
Calendar Management & Scheduling Logistics:
- Handling back-to-back meetings, time zone coordination, last-minute changes, sending calendar invites.
- Customer Service & Response Time: Prompt, professional communication with clients and interpreters; managing expectations in time-sensitive situations.
- Interpreter/Vendor Coordination: Selecting and confirming the right interpreter for each request, dealing with interpreter availability or cancellations, maintaining a roster/database of interpreters. Direct experience is preferred, but we recognize that is a relatively niche market, so this can be expanded to include general vendor coordination and management.
- CRM/Tool Usage: Using platforms like ClickUp (preferred) or industry standard
- CRM platforms (vendor/customer data management) and email marketing campaigns. (Note: we recently transitioned from HubSpot to Zoho, so having
- direct experience using Zoho is preferred.)
Job Type: Full-time
Pay: $6.00 - $10.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Paid time off
- Tuition reimbursement
Application Question(s):
- How many years of experience you have in administrative coordination, scheduling, or operations support roles?
Work Location: Remote
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