Contract Monitoring Specialist

Position: Contract Monitoring Specialist
Classification: Full-time, Exempt      
Reports to: Director, Network Contracts
Company: DePelchin Family Services     
Location: Houston, TX

Position Description:
The Contract Monitoring Specialist plays a critical role in ensuring that contracted providers, including Child Placement Agencies (CPAs), General Residential Operations (GROs), Residential Treatment Centers (RTCs), and Supervised Independent Living (SIL) programs, adhere to the terms of their agreements with the Single Source Continuum Contractor (SSCC). This role focuses on ongoing monitoring, compliance oversight, and accountability, particularly as it relates to T3C implementation, DFPS expectations, and network-wide performance standards.

Primary Responsibilities:

1. Assist in all contract readiness activities to prepare for SSCC Stage I go-live.
2. Assist in compiling data and preparing reports for contract monitoring activities, including performance metrics, service delivery, and financial expenditures.
3. Assist in coordinating meetings related to contract monitoring visits and issue resolution.
4. Help track and document contractor compliance with required background checks, licenses, and training requirements.
5. Monitor subcontractor compliance with SSCC contract terms, state and federal regulations, and performance metrics.
6. Conduct on-site visits, interviews, and file reviews to assess service delivery.
7. Analyze performance data and prepare detailed monitoring reports with findings and recommendations.
8. Conduct risk assessments and provide written feedback to management.
9. Track resolution of deficiencies and verify implementation of improvement strategies.
10. Provide technical assistance and guidance on contract requirements.
11. Conduct contractual audits to maintain compliance.
12. Conduct basic research on relevant state and federal regulations, agency policies, and best practices as directed.
13. Maintain thorough documentation of monitoring activities and communications.
14. Communicate compliances and noncompliance's to subcontractors and SSCC leadership.
15. Maintain strict level of confidentiality when handling sensitive contract and client information, in compliance with agency policies and regulatory requirements.

Required Qualifications:

• Bachelor's degree, preferably in social services or human services. Relevant experience in contract administration and social services may be considered in lieu of formal degree.
• Proven experience in administrative or contact support, preferably within government agencies or a social services environment.
• Experienced and knowledgeable of child welfare services, child placement agencies, or residential care settings in Texas.

Preferred Qualifications:

• Experience with contract documentation, record keeping, and data entry is highly desirable.

Knowledge, Skills, and Abilities:

• Demonstrated ability to work attentively under strict deadlines with a high degree of accountability.
• Skilled in preparing clear, concise, and high-quality reports tailored to varied audiences.
• Strong written and verbal communication skills, with an emphasis on clarity and professionalism.
• Exceptional attention to detail, ensuring accuracy and precision in all reporting and documentation.
• Proven capability to manage multiple evaluations concurrently while adapting to shifting priorities in fast-paced environments.
• Able to work independently with minimal supervision, exercising sound judgment in decision-making.
• Effective team collaborator, capable of engaging with diverse organizational structures to collect data and support evaluation objectives.
• Proficient in Microsoft Excel and Word, with the ability to leverage these tools for efficient data handling and documentation.
• Adept at reading, interpreting, and analyzing complex data, information, and documents to inform decisions.

Work Conditions:

• Environment: Hybrid
• Range of Schedule: Mon – Fri, 7:00 a.m. to 8:00 p.m.
• Travel: Occasional – Local and Statewide

DePelchin is Proud to be an Equal Opportunity Workplace.

DePelchin is committed to selecting and employing the best and most qualified person available for each job opening without unlawful discrimination of any kind. Additionally, DePelchin is committed to providing a work environment free of discrimination and harassment on the basis of race, color, sex (including pregnancy, sexual orientation and gender identity), marital or parental status, veteran status, religion, national origin, age, disability, family medical history, genetic information, or political affiliation.

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