Community Outreach Coordinator

Description & Requirements

Maximus is currently hiring a Community Outreach Coordinator to join our growing team

The Community Outreach Coordinator provides essential face-to-face and virtual/telephonic, and outreach enrollment services, focusing on assisting New York Medicaid recipients. This role involves conducting appointments in community locations to aid consumers in applying for Medicaid benefits and executing special projects or processing tasks to support the New York Medicaid Choice Program.

This is a full-time, onsite position supporting the Albany, NY area that may require flexibility to travel and cover neighboring sites to conduct community location appointments.

Why Maximus?

Starting pay: $18.50/HR

Work/Life Balance Support - Flexibility tailored to your needs

Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.

Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching

Paid Time Off Package - Enjoy PTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage.

Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).

Recognition Platform - Acknowledge and appreciate outstanding employee contributions.

Tuition Reimbursement - Invest in your ongoing education and development.

Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.

Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.

Professional Development Opportunities: Participate in training programs, workshops, and conference

Essential Duties and Responsibilities

• Conduct outreach presentations to recipients and community members as needed.- Present program education and enrollment options to recipients.

• Develop relationships with community leaders and serve as a liaison with various constituents.

• Act as a point of contact for these agencies to work out issues or help certain cases moving through the enrollment process.
• Serve as liaison between multiple training providers when necessary to benefit our clients.
• Develop and Promote knowledge of community and participate in community events, other activities as needed.
• Facilitate in-person appointments in community locations for CYES Program eligible consumers to complete their Medicaid applications.
• Maintain professional relationships with HRA/LDSS county staff and clients.
• Handle special assignments or processing tasks as needed.
• Maintain active certification as a Certified Application Counselor (CAC).
• Keep abreast of changes and updates to the New York Medicaid Choice Project.
• Achieve performance standards as outlined in the annual criteria and bonus template for this position.
• Perform additional duties as assigned by management.

Minimum Requirements

• High School Diploma
• 2-4 years of experience

-Minimum of 6 months of prior experience in a customer service environment, preferably within community settings that involve health and/or human services -Must have reliable mode of transportation between offices

• Flexibility to cover neighboring sites or transfer within the region as needed.
• Ability to travel throughout an assigned region, as needed.
• Ability to follow detailed instructions and handle pressure
• Excellent attention to detail
• Strong organizational, interpersonal, written, and oral communication skills
• Proficient in managing multiple complex tasks simultaneously
• Ability to work both in a team and independently
• Computer literacy with proficiency in Microsoft Office (Excel, PowerPoint, Word)

Preferred Requirements

• College degree or equivalent
• Experience with the Medicaid program, NYSOH Marketplace or within a HIPAA-regulated environment
• Intermediate to advanced computer skills
• Professional conduct in community-based interactions

Home Office Requirements

• Reliable high-speed internet service
• Minimum 20 Mpbs download speeds/50 Mpbs for shared internet connectivity

• Minimum 5 Mpbs upload speeds

• Private and secure workspace

Maximus Required Computer Operating System:

• Windows10 or MacOS Catalina , MacOS Big Sur (11), MacOS (up to 12.5) or newer.
• For HP Users, Maximus requires removal of SMode

Maximus restricts smartphone and low performing computer platforms (such as chromebooks) from accessing Amazon WorkSpaces (AWS).

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Accommodations

Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at .