Service Advisor- Powder Keg Harley-Davidson

8 hours ago

Mason, Ohio, United States RideNow Group Full time $40,000 - $60,000 per year

RideNow Powersports is looking for an enthusiastic and customer-focused Service Advisor to join our team

What You'll Do:
  • Schedule service appointments for repairs, maintenance, and recalls.
  • Be the first point of contact for customers—greet them warmly and guide them through the service process.
  • Accurately document customer concerns and vehicle issues on repair orders for Motorcycles, ATVs, UTVs, and Personal Watercraft.
  • Communicate additional recommended work or service delays to the Service Manager and customers in a timely manner.
  • Educate customers on required or recommended services and provide clear cost estimates.
  • Promote additional services and current promotions.
  • Monitor repair progress to ensure timely and quality completion.
  • Keep customers updated on the status of their vehicle throughout the repair process.
  • Review completed work with the customer, answer questions, and ensure satisfaction.
    Perform other related duties as needed.

Requirements:

What We're Looking For:
  • 1+ years of experience in a powersports or automotive dealership.
  • Strong communication and customer service skills—both verbal and written.
  • Ability to write clear and concise service repair orders.
  • Ability to multitask in a fast-paced environment.
  • Valid driver's license with a clean driving record.
  • Motorcycle endorsement preferred.
  • Must be able to stand for extended periods of time
  • Must be able to safely push motorcycles weighing up to 850lbs
  • Must be able to safely and efficiently move through the dealership premises—including indoor showrooms, vehicle lots, and service areas—while maintaining awareness of moving vehicles, customer foot traffic, and showroom displays.
  • Must be able to frequently bend, kneel, crouch, and reach to perform job duties.
Why Join RideNow?
  • Commission based pay
  • Medical, dental, and vision insurance
  • Employer paid life and short-term disability insurance
  • Employee discounts

Note:

All candidates must successfully complete a background check, MVR check, and drug screening to qualify for employment.

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