SAP S/4HANA Service Management Analyst

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

The Role

Xylem is seeking an experienced SAP S/4HANA Service Management Systems Analyst with 5-7 years of SAP-Service, SD, OTC, and EAM expertise, including at least 2+ years working in S/4HANA Service. This role is critical in delivering end-to-end implementations, enabling seamless integration across core business processes, and supporting our migration from legacy SAP CS/CRM systems. You will collaborate with business stakeholders and IT teams to deliver scalable, reliable, and best-practice SAP solutions that empower our global service operations.

Core Responsibilities

• Participate in the end-to-end implementation of SAP S/4HANA Service module.
• Lead workshops with Business Stake holders & SAP build partners

• Manage configuration of key service processes:

• Service Orders (creation, planning, execution, closure)

• Service Contracts & Entitlements (SLAs, response times)
• Warranty & Claim Management
• In-house Repair & Field Service Management
• Resource Scheduling & Service Confirmations

• Service Billing & Settlement (time/material, fixed price, periodic billing).

• Enable and support Fiori-based service apps for business users.

• Enable integration of SAP Service with Finance (FI/CO), Procurement (MM), Sales (SD), and Asset Management (PM).
• Support migration projects from ECC CS or SAP CRM Service to S/4HANA Service.
• Work with stakeholders to gather requirements, map processes, and deliver best-practice solutions.
• Provide training, UAT support, and post-go-live stabilization to ensure long-term success.

NOTE: Xylem does not provide visa sponsorship for this position

Required Qualifications

• Bachelor's degree in computer science, Computer Engineering, or equivalent practical experience.

• 5-7 years of experience in SAP S4 Service, SD, OTC, and EAM.

• Minimum 2+ years of hands-on experience in S/4HANA Service.
• Expertise in Service Order Management, Contracts, Warranties, and Service Billing/Service Finance.
• Strong knowledge of Fiori applications for service operations.
• Familiarity with Service Master Data (Technical Objects, Installed Base, Functional Locations, Business Partners).
• Understanding of Service analytics and reporting in S/4HANA.
• Solid knowledge of integration touchpoints with SD, MM, FI, and Asset Management.

Preferred Qualifications

• Prior experience in migration from SAP ECC PM/CS or SAP CRM Service.
• Exposure to global implementations and working with distributed teams.
• Strong communication skills with the ability to translate business needs into technical solutions.

Work Environment: This role involves working in a collaborative, cross-functional environment with both IT and business stakeholders.

Travel Requirements: Occasional travel may be required based on project needs.

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.

Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology #XylemCareers #GlobalImpact #WaterInnovation