Area Director of Education

At Three Oaks Hospice we make a steadfast promise to our patients to Listen, Care and Serve as a trusted partner devoted to providing the highest-quality hospice and palliative care and to serve with compassion bringing peace during this season of life.
  

WHY WORK FOR US:
Grounded in a collective mission to listen, care, and serve, we are committed to building a best-in-class hospice company with a culture focused on patient care, clinical quality, and superior service.

• Outstanding compensation package
• Medical Insurance after 30 days of employment
• Dental, Vision and Life and AD&D & Long-term Disability – 100% Company Paid for employee.
• Generous Paid Time Off
• Comprehensive new hire onboarding with ongoing support
• Opportunities for advancement
• Work/Life balance – we practice standardize staffing models and patient ratios
    
    

We are looking for a passionate Area Director of Education (RN) to join our leading team of hospice care professionals and make a difference, by listening, caring, and serving. 

Position Summary: The Area Director of Education is responsible for leading clinical education strategy and execution within the assigned Company region. This role will work cross-functionally with market leadership, staff and subject matter experts to assess training needs, address clinical and operational gaps, and lead education-driven performance improvement initiatives.  The ADE ensures all educational programs meet compliance, regulatory, and quality standards, while advancing clinical excellence and professional development.  Additionally, the ADE shares responsibility for clinical outcomes, staff development, and adherence to standardized processes and workflows. 

 Essential Duties:

• Collaborate with the Director of Education to design, implement, and deliver training programs for clinical and non-clinical staff, including onboarding, ongoing education, and compliance training.
• Partner with market leadership and the compliance team to define learning objectives, develop content, and create evaluation tools for internal training programs.
• Collaborate with Human Resources and market leadership to enhance the onboarding and orientation experience, driving employee satisfaction and retention.
• Develop and execute an annual, multi-modal education plan based on evidence-based practice, compliance requirements, audit findings, and identified learning gaps.
• Review and standardize educational materials in partnership with the Director of Education and market leadership.
• Serve as a superuser and subject matter expert for the electronic medical record (HCHB), incorporating documentation best practices into training and acting as a key resource for EMR updates and clinical practice questions.
• Conduct patient visits with new hires and underperforming staff to evaluate discipline-specific skills and ensure consistency with best practices. Provide performance feedback and readiness of new team members with supervisors.
• Partner with regional leadership to complete clinical competency evaluations before new hires work independently.  
• Participate in IDG, QA, QAPI, billing, and other operational meetings to identify and address educational needs.
• Conduct monthly (or higher frequency as needed) targeted education sessions based on identified needs during IDG meetings.
• Coordinate and implement internal and external training initiatives to promote scalability, continuity, and best practice integration.
• Align education efforts with clinical performance data to support quality improvement goals.
• Conduct skills assessments to ensure compliance with federal, state, and accrediting body requirements.
• Ensure timely completion of Learning Management System (LMS) modules and compliance with required training.
• Maintain consistency, quality, and adherence to review processes for all educational materials.
• Serve as a CPR Instructor and ensure annual compliance with applicable regulations.
• Assist market leadership in developing Clinical Performance Improvement Plans, focusing on outcome metrics, KPIs, compliance, and best practice adoption.
• Partner with market leadership to ensure clinical excellence through competency assessments, field support, ride-alongs, real-time coaching, and targeted training plans.
• Maintain documentation supporting the Quality Assurance Performance Improvement (QAPI) Program.
• Support the organization's mock survey process in collaboration with the Compliance Team.
• Manage educational projects with defined timelines, milestones, stakeholder communication, and outcome measurements.
• Contribute to company strategic goals through cross-departmental collaboration and process improvement.
• Perform other duties as assigned.

 Qualifications:

• Bachelor's degree required.  Master's degree preferred.
• Active Registered Nurse (RN) license.
• Minimum of 3 years of hospice clinical experience.
• Valid driver's license, auto insurance and reliable transportation.
• Certified Hospice and Palliative Nurse (CHPN) preferred; required within 12 months of hire.
• Strong understanding of adult learning principles and instructional design.
• Skilled in developing clear, concise, and well referenced training material using APA standards.
• Proficient patient assessment skills, including knowledge of the unique needs of terminally ill patients and families.
• Knowledge of Medicare Conditions of Participation, state regulations and CMS hospice quality metrics.
• Proficiency with Electronic Medical Records (EMR), preferably Home Care Home Base (HCHB) and back-office operations.
• Strong interpersonal, oral, and written communication skills with a coaching oriented approach.
• Ability to manage multiple projects, set priorities, and meet deadlines in a fast-paced environment.
• Proficient in MS 365 (Word, Excel, PowerPoint, Teams).
• Demonstrated integrity, accountability, adaptability and professionalism.
• Ability to travel up to 50%.