Associate Director of Community Health Center Operations

POSITION SUMMARY:

Reporting to the Senior Director of Retail and Community Health Centers, the Associate Director of Community Health Center Operations will lead the strategy and operations of our pharmacy partnerships with Community Health Centers (CHCs). These partnerships span multiple models, including contract, direct ownership, and staffed arrangements, and require strong leadership to ensure consistent operational excellence, financial sustainability, and growth.

The role encompasses relationship management, business development, financial oversight, and the day-to-day management of this critical service line. The Associate Director will cultivate strong, trust-based partnerships with CHC leadership and pharmacists in charge, ensuring services are client-focused, clinically aligned, and financially sustainable. The ideal candidate brings expertise in outpatient and specialty pharmacy programs, a proven ability to manage complex initiatives, and a strong orientation toward service, growth, and performance improvement.

In collaboration with the Senior Director of Retail and Community Health Centers, this role will also serve as the primary point of contact for senior CHC leadership—including CEOs, COOs, CFOs, and CMOs. The Associate Director will provide clear performance updates, partner on new initiatives, and proactively identify opportunities to strengthen both clinical and financial outcomes. By developing and executing strategies that drive prescription capture, program growth, and operational optimization, this leader will build trust and long-term success for both CHC partners and BMC. The position shares responsibility for partner performance and accountability for BMC's P&L results.

Position: Associate Director of Community Health Center Operations

Department: Retail Pharmacy Admin

Schedule: Full Time

Location: Onsite, Boston MA

ESSENTIAL RESPONSIBILITIES / DUTIES:

1. Provide strategic leadership to CHCs and drive service line growth through performance optimization and business development

• Provide strategic direction for CHC pharmacy partnerships across contract, staffed, and owned models to ensure long-term sustainability and growth
• Translate BMC's pharmacy strategy into actionable plans tailored to CHC needs
• Anticipate and respond to industry, regulatory, and market changes to position BMC and CHCs for success
• Ensure effective execution of strategy and initiatives to meet CHC expectations by translating CHC pharmacy strategy into operational tactics without heavy senior oversight
• Engage with internal teams to optimize performance integrated with support areas, including but not limited to; implementation team, pharmacy operations, patient call center or support staff, CHS specialty pharmacy, CHS mail order pharmacy
• Understand market trends and environment, including partner changes, drug access, prescribing trends, and evolving clinic landscapes · Identifies new potential CHC clients to offer BMC services to grow CHC pharmacy performance

​2. Build partnerships and manage relationships with CHCs leadership

• Serve as the primary liaison with CHC C-suite leaders (CEO, COO, CFO, CMO) to share performance updates, align on strategic priorities, and co-develop new initiatives
• Build and maintain strong, trust-based relationships with CHC partners to ensure high satisfaction and long-term collaboration

3. Assume financial accountability and partner with internal teams to support growth

• Share responsibility for CHC partner P&L performance and ensure financial goals are met, including prescription capture, topline revenue growth, and operational efficiency
• Partner with Finance and CHCs to analyze data, develop business cases, and establish sustainable contract terms

4. Provide operational oversight to all CHC partners in collaboration with local MOR/pharmacist in charge

• Provide operational oversight for CHC pharmacy sites in collaboration with local MORs
• Lead, mentor, and support teams through hiring, onboarding, training, and performance management, fostering a culture of accountability, service, and teamwork
• Drive operational excellence through process standardization, optimization, and best practice sharing
• Understanding of clinical service needs, translating those needs into program standards and addressing challenges and roadblocks by devising solutions and alternative approaches
• Maintain a deep understanding of CHC environment, including clinic operations, 340B eligibility and other onsite support networks or programs

5. Coordination of clinical care programs aligned with CHC partner objectives

• Ensure pharmacy operations and programs are aligned with CHC clinical objectives and patient care needs
• Maintain compliance with federal and state pharmacy regulations, 340B requirements, payer contracts, and accreditation standards (URAC, etc.)

6. Must adhere to all of BMC's RESPECT/AIDET behavioral standards.

JOB REQUIREMENTS

EDUCATION:

• Pharmacist with PharmD or BS Pharm required
• MBA or other business degree preferred

CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED

• Requires licensure to practice pharmacy in the State of Massachusetts upon hire.

EXPERIENCE:

• At least 7 years relevant progressive leadership experience in outpatient/retail pharmacy operations required
• EPIC and QS1 systems experience is an asset and preferred

KNOWLEDGE AND SKILLS:

• Comprehensive understanding of all the procedures, systems, and equipment used by pharmacists and technicians in the pharmacy as well as a high level of proficiency in performing these duties and responsibilities.
• Previous oversight experience involving pharmacy related items in outpatient /ambulatory clinics
• High level of analytical ability to evaluate current pharmacy services and procedures to improve them by gathering data from a wide variety of sources through an evaluative research process.
• Organizational and personnel management skills to function as a role model and to ensure the concerted approach to operations.
• High level of interpersonal skills to relate to CHC and pharmacy teams working cooperatively and collaboratively to resolve situations and problems, as well as effectively communicating and displaying leadership within and outside of the department.
• High level of proficiency with standard software used in healthcare office setting (e.g. MS Word, Excel, Access, web browser, etc.). Experience with pharmacy and clinical databases systems (such as QS1, Centricity, Meditech, Cerner, EPIC, SCM etc.) are a plus.
• Must possess self-management skills and require little to no supervision. This person must be a self-starter, self-motivating, have a strong work ethic and must have the ability to identify issues or opportunities that require attention and change.
• Ability to problem solve issues when resources are stretched or scarce; ability to make alternative plans as needed.
• Must possess and exhibit process improvement skills and acumen.

JOB BENEFITS:

• Market Competitive pay
• Health benefits includes a FREE medical plan option
• 33 PTO days with carry-over
• Discounted parking and commuter benefits
• Supportive work environment with a focus on training, professional development, and growth
• Highly subsidized medical, dental, and vision insurance options
• Tuition reimbursement

Equal Opportunity Employer/Disabled/Veterans

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