Store Manager – HRZ Coffee House San Antonio Medical Center TX

About Haraz Coffee House

Haraz Coffee House delivers a premium, authentic Yemeni coffee experience that blends centuries-old tradition with modern hospitality. Inspired by Yemen's rich coffee culture, we are committed to creating warm, welcoming cafés where guests can enjoy high-quality coffee, tea, and pastries. With a loyal following across multiple cities, we are proud to bring that same standard of excellence to San Antonio Medical Center.

We're looking for a passionate, hands-on Store Manager to lead our team, uphold our values of hospitality, quality, and service, and ensure smooth daily operations. This is a unique opportunity to be part of a fast-growing brand and help drive customer satisfaction, team success, and store profitability.

Your Role

As Store Manager, you will oversee all day-to-day operations, lead and develop the team, and ensure an exceptional guest experience at our San Antonio Medical Center location. This is a hands-on leadership role—ideal for someone who enjoys being on the floor, coaching others, and solving problems in real-time. You'll be responsible for building a strong team culture, implementing efficient systems, driving financial performance, and ensuring the store operates smoothly, profitably, and with the highest standards of quality and service.

Key Responsibilities

Leadership & Team Development

• Hire, train, and lead a team of baristas, bakers, and support staff to deliver excellent service and uphold Haraz values.
• Foster a positive, team-first environment built on accountability, communication, and continuous improvement.
• Provide ongoing coaching, performance feedback, and regular recognition to maintain high standards.
• Create schedules, manage shift coverage, and ensure the store is properly staffed for efficient operations.
• Lead by example on the floor, addressing real-time challenges and providing on-the-spot coaching to the team.

Operational Excellence

• Oversee daily store operations, including cleanliness, drink preparation, customer flow, and service quality.
• Actively work on the floor alongside the team—making drinks, serving customers and running orders. This is a hands-on leadership role, not a back-office management position. The manager is expected to lead by example, performing the same tasks as baristas during each shift.
• Own all opening and closing procedures, shift efficiency, and adherence to health, safety, and brand standards.
• Maintain drive-thru efficiency, order accuracy, and guest satisfaction.
• Address customer concerns promptly and professionally to maintain a high level of service.Maintain drive-thru efficiency, order accuracy, and guest satisfaction.
• Ensure the store opens and closes on time according to scheduled hours; proactively manage staffing gaps, call-outs, or lateness—and personally cover shifts as needed to maintain smooth operations

Financial & Inventory Management

• Monitor key performance metrics (sales, labor %, COGS, waste, SPLH) and implement strategies to optimize results.
• Manage cash handling, POS functionality, daily reconciliation, and coordinate with accounting for payroll accuracy.
• Place and receive orders from franchise and local vendors, maintain proper inventory levels, and control waste.
• Conduct periodic supply runs (e.g., Sam's Club, Costco, Restaurant Depot) as needed.
• Receive shipments from franchise deliveries to the storage unit, organize inventory, and transport items to the store as needed to ensure stock availability.

Technology & Delivery Platforms

• Ensure accurate menus and functionality of POS and online ordering platforms.
• Oversee delivery app performance, fulfillment times, and customer satisfaction ratings.
• Monitor and respond to customer reviews and feedback daily across all relevant platforms to protect brand reputation and continuously improve service.

Compliance & Quality Assurance

• Maintain all food safety protocols, cleanliness standards, and brand guidelines.
• Ensure employee certifications (e.g., ServSafe) and documentation are current and compliant.
• Execute all standard operating procedures consistently to deliver a high-quality experience.

Community Engagement & Business Growth

• Support local marketing efforts and community partnerships to drive awareness and foot traffic.
• Take ownership of promotional campaigns, catering opportunities, and store events to grow the business.

Qualifications

• 2–3+ years of experience managing fast-paced coffee shops/cafés.
• Strong leadership, communication, and team development skills.
• Ability to effectively manage staff schedules, inventory, and vendor relationships.
• Tech-savvy and comfortable using POS systems, spreadsheets, and delivery platform tools, with a strong preference for experience using Toast
• Highly organized, reliable, and hands-on with a commitment to operational excellence.
• Ability to multitask, stay calm under pressure, and lead by example on the floor.
• Flexible availability, including mornings, evenings, weekends, holidays, and on-call support as needed.
• Must have reliable transportation for local errands, supply runs, vendor pickups, and trips to the storage unit to retrieve inventory and supplies.

Benefits & Perks

• Competitive pay
• Paid training
• Performance-based bonuses for hitting key milestones
• Employee discounts and shift perks
• Be part of a supportive, community-oriented environment rooted in culture and hospitality

Compensation:

Base salary starting at $45,000 annually, depending on experience, with performance-based bonuses tied to store success and individual contribution.

Job Type: Full-time

Pay: From $45,000.00 per year

Benefits:

• Employee discount
• Flexible schedule

Experience:

• Managing a Coffee Shop: 2 years (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Work Location: In person